Login to My Account for Magix

David-Bailey5314 wrote on 8/17/2022, 8:58 AM

The Login page to My Account for Magix shows only the top three lines and will not scroll down at all. I am trying to re-install an old Movie Studio 18 Platinum on a new PC and cannot access anything. Any suggestions please?

Comments

emmrecs wrote on 8/17/2022, 12:04 PM

@David-Bailey5314

Welcome to the Magix user to user forums.

I've just tried to log in to my Magix account, without problem so this is not a widespread issue.

Perhaps try with a different browser? I use Chrome. Which browser is your default?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 8/17/2022, 1:42 PM

@David-Bailey5314

Hi

In addition to @emmrecs comment:

Are you using the same email address to login to your account as used for the purchase and activation of Movie Studio 18 Platinum on the old computer?

John EB
Forum Moderator

Last changed by johnebaker on 8/17/2022, 1:42 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

David-Bailey5314 wrote on 8/17/2022, 2:37 PM

Thank you emmrecs and johnebaker for taking the trouble to answer. To be honest I found I could log on using my laptop, Windows 11, and Firefox but this new PC just didn't want to know. Other Support login sites (such as trying to change password) also would not work Curious !! However, using my laptop I was able to download an installation file which I copied onto a memory stick. Putting the stick into my new PC I was able then to use that file to install the Platinum 18 prigram I wanted so all has turned out OK in the end. Thanks again.

Todd-Braschler wrote on 12/27/2024, 1:24 PM

Trying to open my Magix Movie Platinum 17 program, but it stalls on the second task and will not open the program.

johnebaker wrote on 12/27/2024, 2:32 PM

@Todd-Braschler

Hi and welcome to the forum - albeit the wrong one.

Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page.

There should also be a link to the correct forum under Help in the program.

I would suggest you post your question there

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.