Legacy Movie Edit Pro installer crashes in Download screen

Patrick-Petzold wrote on 6/1/2024, 1:31 PM

I own the legacy Movie Edit Pro, has worked fine for years.  Recently it stopped working; when starting the application it would display an error that the application folder is corrupt and needs to be repaired.  I uninstalled it, logged into the ‘Magix Service Center’ and downloaded a fresh copy of the installer (movieeditpro_mx_dlv_dlm.exe). Not sure exact version (must be older since I registered in 2012), but it ran on this PC with same OS.   When I run the installer, it prompts for the language and I hit NEXT.  An installation progress screen is displayed (shows a download status of 0%), and then the program terminates (vanishes from the screen) with no error.  This is being installed on the same PC/OS as was installed (and working) for years.  Checking the Windows Event Viewer, I see the following: 

  • Faulting application name: MxDownloadManager.exe, version: 1.0.5.12, time stamp: 0x4e1eb953
  • Faulting module name: MxDownloadManager.exe, version: 1.0.5.12, time stamp: 0x4e1eb953
  • Exception code: 0xc0000005
  • Fault offset: 0x00060c99
  • Faulting process id: 0x2e5c
  • Faulting application start time: 0x01dab0a70e266021
  • Faulting application path: C:\Users\Pat\AppData\Local\Temp\mgxms3x6kqyz5\MxDownloadManager.exe
  • Faulting module path: C:\Users\Pat\AppData\Local\Temp\mgxms3x6kqyz5\MxDownloadManager.exe
  • Report Id: e4f93f89-fde0-41b9-812b-67a0623e9f92
  • Faulting package full name:
  • Faulting package-relative application ID:

I am: 

  • Windows 10, latest release.
  • GPU = vanilla Intel(r) HD Graphics 630, driver 31.0.101.2112

Reading the closest forum I could find, I tried the following: (https://www.magix.info/us/forum/download-installation-does-not-work--1334362/#ca1914760)

I temporarily removed all startup program (other than Chrome and Windows stuff) but there is no change. 

I additionally disabled all firewalls and Windows Defender firewall protection, but no change.  In order:

  • Real time protection
  • Cloud Delivered Protection
  • Automatic Sample Submissions
  • Domain Network Firewall
  • Private Network Firewall
  • Public Network Firewall

I tried running as an administrator, and the ‘normal’ user. No change.

How to get this installed? Did this PC somehow fall out of support? 

If it is any sort of hint, I tried to grab a screenshot of the install screen showing the %0 downloaded, but it does not let me grab it.  I can grab the spinning wheel that displays before that window displays, but PrintScreen button will not grab the installation screen that is flashing by.  There is a screen I see AFTER this wheel is displayed, but I cannot grab it…

Comments

SP. wrote on 6/1/2024, 2:13 PM

@Patrick-Petzold You need to contact customer support at infoservice@magix.net and ask them for a direct download link of the installer. After changes on the backend servers these old download managers don't work any longer.

johnebaker wrote on 6/1/2024, 2:21 PM

@Patrick-Petzold

Hi

. . . . Not sure exact version (must be older since I registered in 2012) . . . .

This would be MEP 16, 17 or MX, these versions are not certified to run on Windows 10 and a new installation may be blocked as they use an obsolete version of the Microsoft .NET runtimes, however . . . .

From the error log the Download manager is crashing with a Windows error code which is usually caused by Windows not being able to correctly process the files and settings required to run a particular program or installation.

The causes are of this are varied and difficult to pin down.

Try the following:

  • Check the http protocols shown below are enabled
  • and
     
  • Carry out a full Windows 10 system check following steps 3 - 11 in this tutorial.
     
  • Disable the Antivirus Folder/Ransomware protection feature and try the download again.

 

John EB
Forum Moderator

Last changed by johnebaker on 6/1/2024, 2:22 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SP. wrote on 6/1/2024, 2:48 PM

@johnebaker Support confirmed the problem in march in a post here: https://www.magix.info/us/forum/impossible-d-installer-samplitude-music-studio-2014-sur-mon-pc--1335978/#ca1923494

Sadly, this cannot be solved by changing settings on your computer.

 

Patrick-Petzold wrote on 6/1/2024, 8:51 PM

Excellent! Thank you I will contact customer support to see if they can help. Appreciate you!

johnebaker wrote on 6/2/2024, 3:36 AM

@SP.

Hi

Thanks for the info.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.