lastest update crashing

babylass wrote on 3/17/2021, 6:59 PM

I have music maker premium and all was good then i saw latest update last night and i updated and now it will not even accept my serial number. i would like to go back to the last one before this update but i dont have a backup copy of the original music maker my mistake....now i cant play anything. i dont know the version number all i know i had all the latest cause i update everytime you send and update,. this was the latest update that is not working. can i get the last music maker before this last update. am using windows 8.1

Comments

SP. wrote on 3/17/2021, 7:26 PM

@babylass You can try to go into the program settings and click on the button to clean up the store. This will delete the cache and can maybe help you with logging back in into your user account.

Since this is only a user forum you need to contact support and ask them for the previous patch to go back one version. You could try to send a mail to infoservice@magix.net and ask for a download link. Maybe support will send you a link, but I'm not sure.

johnebaker wrote on 3/18/2021, 6:24 AM

@babylass

Hi and welcome to the forum

Which version, eg Music Maker 2020, did you update from?

If it was 2020 or earlier version see this comment

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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babylass wrote on 3/19/2021, 3:58 AM

Thank you @johnebaker but the version i have is 2021 and i tried to delete the cache and that hang up and didnt work at all so i am trying to get the previous version the one before the last update from magix..ahhhh such a pain...i ungraded from link on my magix program.