Jotform is shrunk on mobile version but ok on main

Encomm wrote on 10/30/2021, 3:40 AM

Hi,

I have used the Jotform widget and successfully put a form on our website but the Mobile version, appears ok on my Xara screen but when published most of the form is hidden and cannot be viewed. The Iframe tool on Jotform was used to put the form on to the website.

Website is encomm.org

Any assistance gratefully received.

Brian

Comments

johnebaker wrote on 10/30/2021, 5:43 AM

@Encomm

Hi

The membership webform displays correctly on an Android based mobile in Chrome.

If you are looking at the website using Safari (iPhone) there have been issues reported with Safari not displaying some jQuery driven website features correctly.

John EB

Last changed by johnebaker on 10/30/2021, 5:44 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Encomm wrote on 10/30/2021, 8:27 AM

Hi John,

Thanks for your response. I have just checked it on my wife's phone as well and it is the same. Both phones are running Android 6.0 and we do not use Safari. For me the confusing bit is that it seems to work the 'Main' and not the Mobile.

I have added an extra paragraph block in the form, which contains a Space, and for some obscure reason, of which I have no idea, it now seems to be working !

I will monitor it for now and see how it goes.

Totally bemused,

Thanks for the assistance,

Regards,

Brian

emmrecs wrote on 10/30/2021, 9:44 AM

@Encomm

Both phones are running Android 6.0

I wonder whether this is at least part of the reason for the problem you are seeing? The latest Android version is 11.

Is there any particular reason why you are not running a more up-to-date release?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Encomm wrote on 10/31/2021, 3:41 AM

I have no idea why the phones are on 6. I tried yesterday and both said that updates were up to date, I will look into this more. As it now works, as stated above will continue to monitor. The website probably will be rebuilt over the winter so will try to ensure any changes include your suggestions.

Many thanks and kind regards,

Brian

johnebaker wrote on 10/31/2021, 6:02 AM

@Encomm

Hi

. . . . I have no idea why the phones are on 6. . . . .

The phone hardware may not support Android 11 depending on their age, make and model.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.