Izotope Neutron presets not loading in SF13

Paul-Fegan wrote on 11/1/2019, 6:03 AM

Version 13.0 (Build 124) 64-bit

Windows 7 Professional 64-bit

I had initial problems installing SF13, but managed to sort them out and do a fresh install. However, now, when I open the Izotope Neutron Elements VST plugin within SF, none of my presets load. I can cycle through them as usual, but the EQ graph remains flat, so they're not actually loading. Even if I click Open and load a preset that way, the EQ graph remains flat. Has anyone any ideas? Using Neutron is part of my workflow so it's essential I get it back up and running. Thanks.

Comments

rraud wrote on 11/1/2019, 10:10 AM

Try contacting iZotope. In my experience, they a have been responsive with some other of their plug-ins included w/ SF

Paul-Fegan wrote on 11/3/2019, 7:58 AM

Good idea. I have contacted MAGIX through their Pro Audio Service Centre (which says it caters for Sound Forge but oddly, doesn't list it in the application dropdown box when you're raising a ticket) and mentioned the Neutron issue, but I will raise this with iZotope also. I, too, have found their Tech Support very responsive. Thanks, Rick.