Is Magix out of business???

livingston59 wrote on 12/18/2015, 2:47 PM

I know I have read on one of the forums that Magix support is non existent. But I really don't need technical support.

I need to upgrade my MEP software but the magix website only allows payment by credit card. My bank won't allow charges to go through from anyone outside of the USA because of the huge amount of fraud. So I emailed magix last week asking if they had another way I could pay such as PayPal.

Here I am a week later and absolutely no response from anyone!

So what is wrong with the xxxxx at magix and why won't they respond to a simple question? Are they out of business? Does anyone know if there is a way to upgrade my software and pay with paypal?

I am only posting here because there obviously isn't anyone working at magix to answer a simple sales question. No wonder they don't offer support, they don't even offer sales help!

Comments

wabu wrote on 12/18/2015, 4:27 PM

my english is limited, sorry

but try this email adress:

they have:

Visa
Mastercard

paypal

and at last with a bill.

they work not at the weekend, monday goes it on

johnebaker wrote on 12/18/2015, 5:09 PM

. . . . So I emailed magix last week asking if they had another way I could pay such as PayPal . . . .

Did you look here for billing information?

. . . . . So what is wrong with the - - - - - - at magix . . . . .

Avoid the use of inappropriate words in your posts - this is against community rules

. . . . isn't anyone working at magix with brains enough to answer a simple sales question . . . .

Please be aware that your sales enquiry may have been routed to the US office in Reno - try ringing them on +1 305-642-6300.

John EB

martinheeremans wrote on 12/19/2015, 9:38 AM

I disagree, I have never had an issue with Magix staff responding to my emails. Less than 24 hours, and I ain't lying (I think I even took offence to that comment)

Those guys are ace at there job. And I live in a way different timezone to them (AU vs Germany!) so you guys are all dope. Especially the Mod's and other peeps like us that try to help out.

Where are you exactly contacting there support staff from? (as in contact page). And bear in mind, it's Christmas nearly. And like you and I, I bet their staff get some time off to enjoy it with there family.

I call it "Skeleton Staffed"...

And if the tips below don't work, I'm pretty sure you would be able to manually authorize the payment over the phone. Or something similar to that nature.

Please excuse me if I sounded rude. That was not my intention

browj2 wrote on 12/19/2015, 10:10 AM

Hmmmm, you can't use your credit card outside of the States? I'd take this up with the bank or credit card company.

As for support, Magix is usually very quick, except on weekends.

livingston59 wrote on 12/21/2015, 10:40 AM

John,

Thanks,

Did you look here for billing information?

That is a nice page but it isn't the payment page, and paypal is not listed on the payment page. That is the problem.

Please be aware that your sales enquiry may have been routed to the US office in Reno - try ringing them on +1 305-642-6300.

Did not think an emailwould take over a week to respond to even if it was forwarded. That is very poor customer service no matter what the excuse.

I will call the number you provided today and see if they can to take payment over the phone or if they have a US processor.

livingston59 wrote on 12/21/2015, 10:45 AM

martinheeremans, I am sure I sounded harsh as well so don't worry about it. Christmas is this week not 2 weeks ago. Not sure why a company would close for a whole month. But who knows.

As for responses from Magix I have to say they still have not responded so their not great as far as I am concerned.

In fact I am extremely disappointed in the lack of help from Magix overall. I really wish Xara had not been bought by them. Xara was a much better product previously and the previous company was way better in the support area.

Thanks for your thoughts.

gospelbj1 wrote on 12/21/2015, 3:59 PM

Hello Livingston59,

Been looking at the dialog regarding your dilemma. Check out this link: http://www.magix.com/us/support/customer-service/. It does mention Paypal and gives directions on how to do it. Hopefully this helps you.

I would, however send another email tactfully expressing your dissatisfaction with the response times. Even though you are upset and unhappy about the time it has taken, remaining in control has it's advantages. Sometimes it just takes a little more patience and a little more digging to find what you're looking for.

Dr. B

johnebaker wrote on 12/22/2015, 6:36 AM

Here is the payment page method options I get and PayPal is there.

HTH

John EB

ImSean wrote on 12/26/2015, 9:36 PM

Magix may be overwelmed right now with all the recent tech support issues regarding the Soundpools, VST etc. Since Windows 10 came into the picture, a lot of users lost their Vita solo instruments due to the possible fact that Windows 10 either deletes or alters the Registry files needed. I am also waiting for answers from Magix.