Internet connection error in the MAGIX installation manager

Marouene-NEJI wrote on 9/6/2019, 8:12 AM

Hello,

When trying to install Movie Edit Pro 2016 using the movieeditpro2016plus_dlm.exe executable (that I got from the MAGIX Download Center) an error message is displayed, asking me to check my internet connection. My internet connection is working fine in other softwares and internet browsers. I even tried another internet connection, and I'm still getting the same error.

Would anyone please happen to know how to fix this? Or maybe there's a direct link somewhere to the complete installation file instead of this 10MB auto-downloader.

Any form of help would be greatly appreciated. Thanks.

 

Comments

CubeAce wrote on 9/7/2019, 9:00 AM

Have you tried turning off any antivirus software during the download period?

I have never had to but have heard of some antivirus software programs causing problems with installations of some programs.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

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1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

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Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

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Marouene-NEJI wrote on 9/10/2019, 4:42 AM

Have you tried turning off any antivirus software during the download period?

I have never had to but have heard of some antivirus software programs causing problems with installations of some programs.

I disabled both the antivirus software and firewall and it worked. Thanks a lot!

CubeAce wrote on 9/10/2019, 6:53 AM

@Marouene-NEJI

Sometimes an antivirus program can mistake authorisation of programs as unauthorised access to your PC.

While it's not ideal to do this, sometimes it's unavoidable.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Sean-Kelly wrote on 4/2/2021, 3:25 PM

I had the exact same problem, and solved it by running the installer as Administrator.
Simply right-click on the .exe file, and choose "Run as Administrator."

johnebaker wrote on 4/3/2021, 5:03 AM

@Sean-Kelly

Hi and welcome to the forum

Please do not resurrect old topics. Did you not notice the topic had been resolved, an Antivirus program feature was the issue.

This topic will be closed

John EB
Forum Moderator

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