Instrument in Music Maker blocked by anti virus - how to reinstall?

Michael-SlothAndersen wrote on 11/17/2020, 4:10 AM

I have downloaded and activated Music Maker 2021 Premium Edition on my laptop. I've recently purchased an instrument, but while I was installing it, my virus protection software (Chili Security) blocked it and the installation failed. I've tried to reinstall it, but I can't see or use the instrument in Music Maker.

Is there some way to delete the files it tries to repair when reinstalling or something else I can do?

Best regards

Michael

Comments

johnebaker wrote on 11/17/2020, 1:59 PM

@Michael-SlothAndersen

Hi

. . . . my virus protection software (Chili Security) blocked it . . . .

Is there not an option in the AV to unblock the installer or turn on notifications asking you what you want to do?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Michael-SlothAndersen wrote on 11/18/2020, 3:15 AM

Hi John,

I managed to unblock the installer from my virus protection software. My problem is, when I try to download and reinstall the instrument, Music Maker tries to repair the earlier attempt (successfully according to Music Maker) but I can't see og use the instrument. Maybe I have to uninstall the whole thing and start over...

Michael