Hi,
I got the premium version of the music maker but is not downloading, the progress remains in 0% and then the installation pauses itself, I already tried to reboot my computer but the issue persists, can you please help me?
thanks in advanced
Welcome to the Magix user to user forums.
Which version of Windows are you running? Which firewall and antivirus? Does the MM installer have "permission" to contact the Magix server?
These are the very basic questions to which we need answers if we, as fellow-users, are to have any chance of being able to help you!
Also, a full description of your computer, as explained in this post, may well also offer us some ideas to suggest to you.
Jeff
Forum Moderator
Hi,
the issue is happening again, I am running Windows 10, using windows defender antivirus and firewall (both have been disabled but issue persisted)
I am not sure how to see of the NN installer have permission to your server.
I am using a desktop computer with the following specifics:
Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Windows has been fully updated,
hope you can help me, Best regards
@Jonathan-VazquezMaldonado I think it is the best idea to ask infoservice@magix.net for a direct download link.