@Dave-Henderson What drivers have you installed? You just need to select your audio driver inside of the Music Maker program settings, for example DIrect Sound or Magix Low Latency ASIO (you need to configure it with a click on the "Advanced"-Button and activate your sound device).

@Dave-Henderson

Hi

Assuming you are using an onboard/internal audio card/chipset - try these audio settings which work for me - if you have a different audio card then the settings should be similar.

Do note: Music Maker takes does not allow other programs to access the audio when it is running with the above settings as using ASIO ensures minimum latency and by design needs exclusive control of the Sound card.

If this is an issue then install ASIO4All and use this as the audio driver.

HTH

John EB
Forum Moderator

I have installed the ASIO4ALL drivers and selected them and MM crashes. The ONLY way to shut it down is to go to Task Manager and End Task. This is a poor state of affairs. Your installer should set the application up properly.

@Dave-Henderson Why are you not using Magix Low Latency? It is a rebranded ASIO4All and included in the Music Maker installation.

What is your audio hardware?

Realtek High Definition Audio is what I am using. I am using Magix Low Latency and can see it in the settings audio configuration.

Why do you not have Live Chat or a UK telephone technical help line? This back and forwards with messages is poor.

@Dave-Henderson We are not support. We are users like you. This is a user forum. You need to contact technical support via the ticket system if you want help from them. But it could take multiple days before you get an answer from them.

To prevent crashes it is important that all your Realtek and graphic drivers are up to date. Also Windows 10 needs to be up to date. Is this the case?

The drivers are all up to date. You have to agree this is a very poor way to conduct a company having days from them to get replies and not online Live Chat or UK phone line. Windows 10 has had all the updates done.

@Dave-Henderson It depends what you offer as a company. They had telephone support years back when they offered their software mostly in Germany and some European countries. Since they offer their software worldwide they would need to set up call centers all around the world or would need to run a 24/7 call center in Germany which would be highly expensive so they replaced telephone support with a ticket system. This has also an advantage that every conversation with the costumer is archived and can be referenced in future tickets.

Also getting personal telephone support for a cheap consumer product is unprofitable because in Germany even a small IT company pays at least 50€-100€ per man-hour.

I suspect that you have some kind of driver incompatibility on your system that causes the crash. I use Snappy Driver installer (https://sdi-tool.org/ ) to check if my drivers are correct and are up to date. You could try it, too. But be sure to make a backup of your system in case something goes wrong.

I have tried this piece of software on 4 totally different computers and it does the same on ALL. I got this for my daughter and am extremely disappointed in the companies support. You are trying your best as a customer which I thank you for but if MAGIX want to sell world wide they should get proper support set up for customers which is a legal trading standards right in the UK. So where do we go from here as I would like to set it up for her as she is very musical?

@Dave-Henderson

In an earlier post @johnebaker showed screenshots of the settings that work on his computer.

Can you take screenshots of those specific screens on your computer and post them here? That will give us a lot more information than words can carry.

Jeff
Forum Moderator

@Dave-Henderson Since we cannot connect to your computer and check your hardware and software your option should be to contact support and create a support ticket.

The way to create a ticket is somewhat convoluted because it shows you different solutions for your questions that you have to ignore or else you will be send around in circles. Here is a video in from a German user that shows how to create a ticket. The sites in the video are in German but they should look the same in your case (just with English text).

https://www.magix.info/de/tutorials/support-anfrage-stellen-auf-magix-info--1248019/

I have sent in a ticket to them but I am afraid I may be requesting an immediate refund as this software is broken and the company is an amateurish bunch not giving proper support by either Live Chat or telephone line in the UK which is A LEGAL RIGHT under Trading Standards law which they are in breach of. You have tried your best and thank you for that but MAGIX cannot EVER be recommended as they are not professional.

@Dave-Henderson

Hi

. . . . they should get proper support set up for customers which is a legal trading standards right in the UK. . . .

I would suggest you check what the Trading Standards actually say - nowhere do they specify what format that support should be.

The support system is by ticketing system as @SP. has commented and as someone who has managed a support desk for many years before retiring, I also agree with SP. comment regarding telephone support - it is time consuming, expensive and the least productive method of running a support desk.

Did you try the settings I posted above - as you have a Realtek card they should apply.

Assuming your audio chipset is the Realtek HDA audio only shows 2 options instead of those in the image I posted then you may be running the dumbed down version of the Realtek drivers that Windows installs - ensure you have the motherboard manufacturers drivers installed.

If you are on Windows 10 also check that Desktop Apps have permission to access the Microphone and Camera in Windows - if the microphone is not allowed you may not be able to make analog recordings from a microphone.

I t would also help if we knew your computer specification and Windows version - see this topic for more details of what is required.

John EB.

not giving proper support by either Live Chat or telephone line in the UK which is A LEGAL RIGHT under Trading Standards law which they are in breach of.

That sound like a "I know my rights" post. Magix are a German company. Why would UK trading law apply to it?

Having wasted a great deal of time on this eventually I have got this software working myself. I thank you as a support group but there are many many issues regarding this problem on the Internet & on YouTube which clearly does need correcting so other future users do not have the same problems. This is in MAGIX interest to solve. Thankyou again the matter is now closed.

@Dave-Henderson Thanks for the information. But it would be very nice and helpful for other users with the same problem if you could describe what you did to solve the problem.

Happy to say what got it working. It ONLY started working when I selected Direct Sound & had the Primary Sound Driver set in audio playback. ASIO & WASAPI drivers were not selected. Everything worked fine then but to me this seems a little odd but it works so thankyou again.