Install problems

sonics20 wrote on 2/2/2010, 9:14 PM

I installed Music Maker 15 on my comp, and I can't get it to start. It keeps saying isert installation disk and restart program. Obviously the disk has been in there. How do I fix this? im about an hour away from returning this to Bestbuy... please help

Comments

ralftaro wrote on 2/3/2010, 12:12 PM

Hi there,

There's a way to get this problem sorted out.

Here's essentially what is happening: The program cannot successfully verify the copy-protection on the disc after the installation. This might happen sometimes, even if the original disc is in the drive. As any hardware copy-protection, this is susceptible to additional problems, and some drives just cannot read it properly. Magix tech support can help you with this. Go to the support website and get the "Unlockmaster" download from the tools section. Run the application and request an unlock code for the Magix program you're having these problems with. This will generate a request in Magix' system and they will get back to you with the code.

cheers