Install Error -2147163964

Ayo wrote on 11/21/2024, 12:41 AM

Thesis Question: Am I completely Cooked?

 

I'm having some issues with re-installing AP11, My error code is -2147163964

I've so far done all of these:
- Uninstall .NET framework and reinstall it
- Uninstall C++ 2015 - 2022 Redistributable both x86 and x64, I haven't modified 2013 or earlier yet
- Cleared All ACID Related Items out of the Registry, AppData Folder, Program Files across all Drives
- Updated Windows 11 (Unfortunately it still sucks if you haven't updated it yet)
- Cleared the MagixDownloads Folder under the documents folder

I did have an error code of -74, or -76 before I uninstalled AP whenever I tried to launch it so then, the perilous journey began. I am attaching a screen shot of my Realtime 15FPS POV of what all I got going on.



thank you

 

Comments

SP. wrote on 11/21/2024, 2:21 AM

@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again.

johnebaker wrote on 11/21/2024, 2:37 AM

@Ayo

Hi

I have replaced the original image you posted with a cropped version showing relevant information.

Large images such as the one you posted are difficult to read.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Ayo wrote on 11/21/2024, 9:32 PM

@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again.

I deleted the 32 & 64 Bit Redistributable and let the installer re-install, I'm still having the same issue.

SP. wrote on 11/22/2024, 2:40 AM

@Ayo Have you reinstalled all the .NET runtimes or only the newest version? It could be that the installer needs some older versions, like version 3.5 which also includes 2 and 3.

https://learn.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows