Instal Program leads me to "500 Internal Sever Error"

Sabastian-Vigil wrote on 3/25/2020, 12:49 AM

Im trying to download Music Maker EDM 2018. My product is activated, and I have downloaded it before, but recently had to wipe my computer. I am not trying to redownload it, but every time I go to the "products I own" page, and click download on it, it brings up a separate window with the error message "500 Internal Server Error, An unknown error occurred". is there anything i can do to fix this?

Comments

johnebaker wrote on 3/25/2020, 6:01 AM

@Sabastian-Vigil

. . . . 500 Internal Server Error . . . . is there anything i can do to fix this . . . .

No - that is an error on the server you are trying to access - try again, it is working for me (using Firefox).

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

musica_de_bodas wrote on 6/29/2020, 4:48 AM

hi! it´s the same to me, in the e-mail , when i try to open it, appears the message: "500 internal server error", since three days, i cant open my mail. I´ve tried using firefox, chrome and explorer, nothing works. What can i do? thanks

emmrecs wrote on 6/29/2020, 5:23 AM

@musica_de_bodas

I have hidden your post because you have posted the same question in this thread where you make clear this is a problem of accessing your email, so nothing to do with the problem in this present thread, which was created by a user experiencing problems downloading software.

Please do not duplicate posts and also please do not hijack another user's thread.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam