Incomplete or broken install

David-Day wrote on 3/22/2022, 10:12 AM

Installed demo of Version 18 - life was fine. Paid for and registered. Was pushed for update to 19. Now I get all sorts of errors when starting up the program, and cannot do previews, etc. etc.

Windows 10pro-64, 32gb. - Xara Web Designer Premium 19.0.0.63990 DL x64 Mar 11 2022 (Update service code: 4318 KA1)

Main error when trying to view the demo sample page is: "WebDesigner.exe - Bad Image .....\ENG\RTFfilter.dll is either not designed to run on Windows or it contains an error....."

Error which pops up when trying to open a file: "Unable to download file C:\users\...\layoutcomponents\catindex.tmp. The message received from the server was ' Server error (EXTCRS2)'.

I did a complete uninstall of both the original demo 18 (why was it still there?) and the version 19 install. Then I went to the website and re-downloaded the installer stub for version 19. Installed, registered with purchased S/N, but still get same issues.

Comments

emmrecs wrote on 3/22/2022, 11:24 AM

@David-Day

Welcome to the Magix user to user forums.

The problem with RTFFilter.exe has been reported by several users and I believe has been reported to Magix as a bug.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Craig-Hudson3987 wrote on 12/13/2022, 8:39 AM

What about the other error Error: which pops up when trying to open a file: "Unable to download file C:\users\...\layoutcomponents\catindex.tmp. The message received from the server was ' Server error (EXTCRS2)'.

emmrecs wrote on 12/13/2022, 9:06 AM

@Craig-Hudson3987

Welcome to the Magix user to user forums.

Searching on that error message lead to this rather old thread in the Talk Graphics forum. I think you need to create a Support Ticket if the error does not resolve itself quickly.

To start a ticket click on the Support link in the header of any forum page, follow carefully through each following page, always choosing the option to Ask Support; this may be very near the end of a page.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Craig-Hudson3987 wrote on 12/13/2022, 9:10 AM

Did that already, Thanks