Incomplete or broken install

David-Day wrote on 3/22/2022, 10:12 AM

Installed demo of Version 18 - life was fine. Paid for and registered. Was pushed for update to 19. Now I get all sorts of errors when starting up the program, and cannot do previews, etc. etc.

Windows 10pro-64, 32gb. - Xara Web Designer Premium 19.0.0.63990 DL x64 Mar 11 2022 (Update service code: 4318 KA1)

Main error when trying to view the demo sample page is: "WebDesigner.exe - Bad Image .....\ENG\RTFfilter.dll is either not designed to run on Windows or it contains an error....."

Error which pops up when trying to open a file: "Unable to download file C:\users\...\layoutcomponents\catindex.tmp. The message received from the server was ' Server error (EXTCRS2)'.

I did a complete uninstall of both the original demo 18 (why was it still there?) and the version 19 install. Then I went to the website and re-downloaded the installer stub for version 19. Installed, registered with purchased S/N, but still get same issues.

Comments

emmrecs wrote on 3/22/2022, 11:24 AM

@David-Day

Welcome to the Magix user to user forums.

The problem with RTFFilter.exe has been reported by several users and I believe has been reported to Magix as a bug.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Craig-Hudson3987 wrote on 12/13/2022, 8:39 AM

What about the other error Error: which pops up when trying to open a file: "Unable to download file C:\users\...\layoutcomponents\catindex.tmp. The message received from the server was ' Server error (EXTCRS2)'.

emmrecs wrote on 12/13/2022, 9:06 AM

@Craig-Hudson3987

Welcome to the Magix user to user forums.

Searching on that error message lead to this rather old thread in the Talk Graphics forum. I think you need to create a Support Ticket if the error does not resolve itself quickly.

To start a ticket click on the Support link in the header of any forum page, follow carefully through each following page, always choosing the option to Ask Support; this may be very near the end of a page.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Craig-Hudson3987 wrote on 12/13/2022, 9:10 AM

Did that already, Thanks