I provide wrong email on purchase

MarciaL-Silva wrote on 8/2/2022, 9:20 AM

I bought the application a few weeks ago, but I put the wrong email.
I registered again, but I don't know how to link my purchase to my profile; I'm sending the evidence that I put the wrong email Removed by Moderator; it should be Removed by Moderator.
Can you help me, please?
The purchase number I got was Removed by Moderator

Regards

Marcia

Comments

emmrecs wrote on 8/2/2022, 10:23 AM

@MarciaL-Silva

Welcome to the Magix user to user forums, so not a contact for any Magix staff and, since this is a public forum you should never post here any confidential data, like your email address or order number. Hence I have edited your post.

Please email infoserivce@magix.net with full details of your order, along with the correct and incorrect email addresses and ask that they amend your customer account details.

Your Magix account can be accessed here. I assume it has the correct email address? If not, log in with the incorrect address, go to User data and correct it there.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam