I originally wanted to ask for support, but then I gave up.

Peter-Tomov wrote on 7/28/2019, 5:27 PM

I open my e-mail and I see this:

Your Update Service is about to end

UPDATE SERVICE

Video Pro X11

Don't miss out on future updates!

SAVE € 498

Renew your Update Service today & keep your software on the cutting edge!

Your Update Service for Video Pro X will expire in just a few days. Renew it today and you'll continue to receive all the new functions, essential updates and patches.

Extend now

And right after that I see this:

Message not delivered

Your message couldn't be delivered to infoservice@magix.com because the remote server is misconfigured. See technical details below for more information.

The response from the remote server was:

550 5.4.1 [infoservice@magix.com]: Recipient address rejected: Access denied [VE1EUR02FT017.eop-EUR02.prod.protection.outlook.com]

Reporting-MTA: dns; googlemail.com Received-From-MTA: dns; REDACTEDgmail.com Arrival-Date: Sun, 28 Jul 2019 14:43:41 -0700 (PDT) X-Original-Message-ID: <ffecf8b3-3c75-5290-32f5-b5558cdb111a@gmail.com> Final-Recipient: rfc822; infoservice@magix.com Action: failed Status: 5.4.1 Remote-MTA: dns; magix-com.mail.protection.outlook.com. (104.47.6.36, the server for the domain magix.com.) Diagnostic-Code: smtp; 550 5.4.1 [infoservice@magix.com]: Recipient address rejected: Access denied [VE1EUR02FT017.eop-EUR02.prod.protection.outlook.com] Last-Attempt-Date: Sun, 28 Jul 2019 14:43:43 -0700 (PDT)

ForwardedMessage.eml

Subject:

I originally wanted to ask for support, but then I gave up.

From:

REDACTED <REDACTEDgmail.com>

Date:

7/29/19, 12:43 AM

To:

infoservice@magix.com

https://www.magix.com/us/support/know-how/tutorial-videos/movie-edit-pro/

(index):1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
Promise (async)
play @ magix.js:100
(anonymous) @ magix.js:100
each @ boot.js:14
----- Message truncated -----

Can you guess why I don't really feel inclined to pay more money to you, Magix?

Comments

johnebaker wrote on 7/29/2019, 2:18 AM

@Peter-Tomov

. . . . And right after that I see this: Message not delivered . . . . ForwardedMessage.eml . . . .

The error message you received suggests you used the Forward option reply to the email and typed in the email address to send to, in which case infoservice@magix.com is incorrect it should be infoservice@magix.net.

HTH

John EB