I have a problem . I have opened movie studio and then pops up this er

Martin-Valenta wrote on 3/30/2023, 1:23 PM

I have a problem . I have opened movie studio and then pops up this error .. Does anyone know, what should I do?

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MAGIX Movie Studio 2023 Suite 30.03.2023 19:10
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CrashDump 20230330_191014_v22.0.3.172.dmp successfully written

Error in module "videodeluxe.exe" (Load address: 0x0000000140000000) to address 0x00000001404C0508 (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread (ThreadID: 000007e4)

Comments

johnebaker wrote on 3/30/2023, 1:58 PM

@Martin-Valenta

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.
I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are you getting any error messages, if so then please quote them in full or provide screen shots.
Are the graphics card/integrated GPU drivers up to date?
A screen shot of the Program settings, Device options tab would help.
If the error occurs when adding video to the timeline, what video format, codec and resolution are you importing to the timeline - to help with this download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

John EB
Forum Moderator