Comments

johnebaker wrote on 2/20/2016, 4:15 AM

Hi

Do the files actually exist at the location specified in the error message?

Can you play the files with Windows Media Player?

Are the files stored in iTunes?

Are the files on an external hard drive or memory stick?

Have you just upgraded to Windows 10 and MEP is now giving this error?  If so try reinstalling MEP 2013 following this procedure.

HTH

John EB

 

Last changed by johnebaker on 2/20/2016, 4:15 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

mdtrevethan wrote on 2/20/2016, 4:28 AM

Thanks John

The files do exist and do play in windows media player.

They are on my local C drive.

I have recently upgraded to Windows 10... I will try the suggested procedure.

Thanks for the help.

 

mdtrevethan wrote on 2/22/2016, 6:00 AM

Unfotrunately reinstalling didn't resolve the issue.

I've temporarily found a way around the problem by converting the audio to "wav" format, however this is far from ideal when the program is supposed to support mp3 format.

Any other ideas?