I can't find my instruments?

Clifford-Bowman wrote on 7/25/2020, 2:30 PM

Hi. I recently upgraded Music Maker to 29 (specifically 29.0.1.16) and now can't find my instruments or open a rather simple tune that used the Vibraphone without an error :

and now I'm worried that I might have deleted even that! (I pressed the little x to the right of the instrument in downloaded instruments after installing and now I can't even seem to get it back!)

I'm using Windows 10 1909 on an i7 with 16GB RAM and ample disc space.

Help! Where are my instruments? Where is the Saxaphonia that I bought just today?

Oh yes - I found the Vibraphone in the "store" and it recognises that I bought it (eons ago) but I can't install it, I can't select it, I can't find any way to add it back in to a project that used it before this upgrade.

Oh yes - I have installed the Create Suite:

Comments

emmrecs wrote on 7/26/2020, 3:52 AM

@Clifford-Bowman

Welcome to the Magix user to user forums.

First, have you read this pinned bugs list for the new version of MM? If so, you will realise you are not alone in encountering these sorts of problems!

Try logging out of the store in MM, close and restart the program and then log back into the store. This may resolve at least some of the problems. Re "Saxophonia", I see exactly the same problem; re "Vibraphone", what happens if you press the "Add Instrument" button?

Jeff
Forum Moderator

Clifford-Bowman wrote on 7/26/2020, 7:00 AM

Hi Jeff, yes - I saw what appears to be a community-driven bug list and no visible response from the company. That's quite worrying.

Sadly I bought my upgrade 16 days ago now, meaning I can't vote with my wallet. This year.

Many thanks for your response. Pressing the "Add Instrument" button did nothing, but having logged out, restarted and logged in again I was able to download and install. WHERE it's installed (presumably with the Saxaphone and the Vintage Organ and, well, most of my instruments) is a mystery both to me and, seemingly, Magix Music Maker.

Your speedy response truly gratefully received, I can only hope that Magix are going to do something along the lines of fixing it.

johnebaker wrote on 7/26/2020, 9:26 AM

@Clifford-Bowman

When you upgraded did elect to replace or install alongside the older version?

Did you get a new serial number for 2021 or has it used the older versions number.

If the latter then you may be missing the VST-Bridge that enables the old 32 bit instruments to work - they should be marked as indicated in the image below. Try activating Music Maker with the new serial number if you got one, then download and install all the extras again.

HTH

John EB

Clifford-Bowman wrote on 7/27/2020, 5:25 AM

Hi john, it was over 2 weeks ago so to be honest I don't recall the exact order of events but I strongly suspect that I manually uninstalled the "Old" Music Maker before installing the new one.

So Music Maker 2021 / V29 is the only version installed.

I'll try uninstalling it and reinstalling it to see if I get any joy, but I'm not hopeful - and I can't see any mention of "DSK ANALOG MATRIX (32 Bit) at all - there is nothing starting "DSK" at all in the store as I see it :(

Many thanks for your quick and helpful response too! Looks like a nice helpful community you have here :)

Cliff

Clifford-Bowman wrote on 7/27/2020, 5:52 AM

During first start up I go an error message "Download Failed" without my trying to instigate any download.

While downloading the immediately-available update (to V29.0.1.16) I got a slew of the same message, shown here over the window telling me the only download I knew about had completed and was ready to install.

Having installed the update to 29.0.1.16 I am no longer getting these "Download Failed" error messages.

As before there are no instruments in store that start with "DSK" :(

Clifford-Bowman wrote on 7/27/2020, 6:02 AM

In case it's relevant and/or of any use, here is the entire store as I see it - as accessible as I can make it:

Do the download errors mean that I am missing vital store items?

Oh - and I have been & am using the V29 serial number :)

johnebaker wrote on 7/27/2020, 8:51 AM

@Clifford-Bowman

The DSK 32 bit versions in my image above are form DSK, not Magix.

Apologies if this caused some confusion - the image was meant to indicate that a 32 bit Instrument is identified as such in the Instruments tab.

I could not show this with the Magix Instruments as they have been upgraded to 64 bit versions which give no indication that they are 64 bit as seen in the image (DN-E1).

John EB

Clifford-Bowman wrote on 7/28/2020, 7:50 AM

Ah, right - no, I deliberately removed the old 32 bit stuff so as to avoid any potential problems, and all the instruments shown were downloaded and installed in the 64 bit version of the program.

Magix Support have been in touch sooner than expected, describing MMM 2021 issues as "Teething troubles" that they are working with. Their suggestions so far have not helped, though it may be interesting to note that my "Programs Menu" does not include and program called "MAGIX Content and Soundpools" which they expected to find there.

Even though Windows considers it "installed"

Cheers,

Cliff

Clifford-Bowman wrote on 7/28/2020, 1:17 PM

Right - I don't know the name of the chap or chapess I've been conversing with in Tech Support, but they have guided me to a solution.

It's not a fix, but a workaround to get things installed. I shall cut the steps down to the minimum rather than regurgitate steps that did not work for me.

To start with - I have no idea why some "instruments" work while other "instruments" don't - but the following list worked for me in-app:

Freedrum Rock
Orchestral Ensemble
Folk Instruments
Concert Grand
Church Organ
DN-e1
Revolta - Plus Presets
Vita 2 Plus Presets
Vita 2 Premium Presets

However, the following constantly refused to install and work in the MMM 2021 app:

Pop Brass
Drum Engine
Jazz Drums
Concert Guitar
Power Guitar
Celtic Harp
Electric Piano
Vintage Organ
String Ensemble
Saxaphonia
Vibraphone

So I can once again listen to my rendition of "Hall of the Mountain King" on Vibraphone. What can I say? I am a man of simple pleasures.

OK - steps taken to get those reluctant instruments (and probably some others) to work:

1. Close MMM if open

2. Go to C:\Users\<UserName>\AppData\Roaming\MAGIX\mm29 (but replace <UserName> with your Windows User Name)

3. There should be a file called "plugin_scan_state_VST2_x64". Be very careful to select the correct file - there are 3 other files with almost identical file names. DELETE the file. It will be re-created when you start MMM again.

4. Download and run http://dl03.magix.net/vita_solo_instruments_21_dlm.exe

5. Select the instruments you need to install, and install them. It's a little tedious having to click "OK" so many times, but we get that in MMM anyway.

6. Once all the instruments have installed, reload MMM. Music Maker should re-create your new "plugin_scan_state_VST2_x64" file, as I promised earlier, and your instruments should be installed and working!

I hope this helps someone.

Cheers,

Cliff