Hub Login

Rick-Merriman wrote on 4/7/2024, 12:21 PM

I have no issue logging in via the web and a browser.

From within Photostory 2024 (most recent version win 11 128GB RAM - NVIDIA 3060) I can not login to view my account or use any of the tools such as the text-to-voice. I have the full pro version. I even tried updates and then even uninstalled and reinstalled the software, and I still have the same issue.

Any advice would be appreciated

Comments

johnebaker wrote on 4/7/2024, 1:01 PM

@Rick-Merriman

Hi

The text to Speech feature is only available with a Photostory deluxe 365 subscription.

If you recently bought the one time purchase version and you require the Text to Speech feature, email Magix at infoservice@magix.net to see if they will refund/change yo over to the 365 version.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Rick-Merriman wrote on 4/7/2024, 5:13 PM

Yes I believe that is what I have. The issue is that I can not log in from the application for that or any tools or even see my account information... just spins and spins and spins.

emmrecs wrote on 4/8/2024, 3:23 AM

@Rick-Merriman

I definitely do have the subscription version and I see the same problem, at least to start with!

In my case, I also have the subscription version of Video Pro X15 and so tested the Hub log in in that software. Initially it too failed to connect but once it did, I was also able to connect in PS!

Perhaps, therefore, it was some sort of glitch with the server. I can only suggest you "keep trying"! It is certainly working now for me.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

profilaxagm wrote on 5/23/2024, 3:51 PM

@emmrecs

Hi Jeff

Sorry for the previous post, I can't delete or edit them, I'm new to this forum.

I'm a VPX16 subscriber and I can't connect to the Magix HUB either. Is there any solution besides waiting for the server to respond?

Gabriel_R

profilaxagm wrote on 5/24/2024, 3:00 AM

Hi,

I managed to log into Magix Hub at night.   It seems very insecure if the connection depends on server availability.

So be aware of it, and be patient!

Gabriel_R

johnebaker wrote on 5/24/2024, 3:10 AM

@profilaxagm

Hi Gabriel

. . . . I can't delete or edit them, I'm new to this forum . . . .

Welcome to the forum, I have removed the one liner post.

After posting a comment there is a time limit in which you can change the post, after that expires make a comment, as you did above.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.