How to Transfer M SoundPool to my other M. account?

djflash808 wrote on 12/15/2022, 6:57 PM

I have 2 Magix Accounts I accidently Purchased yearly Sub. to Magix Soundpool while Logged into my 2nd Magix account. so I can't used soundpools in my MMM Premium software. because it is reg. under my old Hotmail account (I stopped using Hoymail) because they have to many problems (everything i gmail now. So How can i Transfer my Unlimited Soundpool sub. to my Hotmail account >>>>> i g=have all receipts and serial # to my soundpools ?????

Comments

SP. wrote on 12/15/2022, 6:58 PM

@djflash808 Please contact sales support at infoservice@magix.net

djflash808 wrote on 12/15/2022, 7:04 PM

SP thank you for the quick response - Do you think they have a way to get it done for me ??? also I have a 15 year history with Magix and at least 1 dozen reg. products under my hotmail.com email . can i transfert all my prod. to a new gmail.com email (because no one uses hotmail accounts -even microsoft changed everything to "Outlock.com ...

SP. wrote on 12/15/2022, 7:19 PM

@djflash808 The support should be able to merge both accounts into one single account.

Fenaille-Marc wrote on 12/28/2022, 3:09 AM

Hi, i've got the same problem and the support seems to be "inexistant". impossible to have an answer from them. just incredible just to change an account

johnebaker wrote on 12/28/2022, 3:14 AM

@Fenaille-Marc

Hi

A response from support may take several days as it is the Christmas/New Year holiday season in Germany.

Did you use the Support request system or emil infosevice@magix.net ?

John EB
Forum Moderator

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emmrecs wrote on 12/28/2022, 3:16 AM

@Fenaille-Marc

Support is not inexistant (sic) but, depending on when you contacted that email address, you do need to remember this is the Christmas and New Year holidays!

I doubt very much whether anyone is back to work until next week at the earliest.

Jeff
Forum Moderator

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Fenaille-Marc wrote on 12/28/2022, 4:06 AM

3 month or 4 ... not chrismas i think. Same when i ve bought Acid 10 and impossible to activate it. i had to change my daw pc just for that