Thank you for your response. Sadly, it only shows my loops/soundpools in that menu, not even my "Features". Also, where is this feature for keeping my downloads?

So no one has had to do this before? I've already tried reaching out to Customer Service and all I received was a message asking for screenshots since they could not apparently understand my issue. This is frustrating, I mean I paid for this content, and now I cannot access it.

Yes it is true that I chose to delete the files from the folder, but I did not cause them to stop working initially, and I also did not write the store/downloader code that ONLY allows you to overwrite soundpools and not anything else.

I found myself in the situation where my instruments were not working correctly in Music Maker Pro. They all complained about not being activated, it might have been after this weekend's upgrade, it does not matter.

In my haste/frustration to remedy the situation, I deleted their files/folders from C:\Users\Public\Documents\MAGIX\Common\MxSynth, I actually emptied out the folder, thinking that Music Maker Pro would allow me to re-download them from the store.

Well no, the store thinks that I have them already and there is no way to force them to re-download or make the program see that they are absent.

I've already uninstalled and reinstalled the program thrice. Any help would be appreciated it.

Hi,

First mistake, never delete program type files that were done through installation. You have to uninstall, not delete. Now you probably have registry entries blocking you. The synths are also under:

C:\Program Files (x86)\Common Files\MAGIX Services\MxSynthss

and they probably work together with the ones in the folders that you deleted.

You may be able to uninstall these under Windows Apps, Music Maker Premium (Synthe…) or something like that.

What upgrade are you talking about? Windows, MusicMaker, from what to what?

If you upgraded MusicMaker from version 25 to 27, then you have to Activate using any serial numbers that you have for older versions and then go to the Store, click on the gear and download and activate everything to which you are entitled. If you are not logged in to the Store, then do so. Some actions, like a cleanup log you out. Same thing if you uninstall and reinstall the program - activate, download and install.

Watch this tutorial:

Failing all of that, try using the Microsoft uninstaller from the internet. Search for it.

John CB

I will try this tonight, thank you for the guidance. And yes it was the upgrade to 27.

So the one thing that is odd, is that after 5 re-installs, I never get that Activation to look like yours in that video, The 2 serial numbers that I own, both show up with green check marks, never the activate button next to them. I've been searching and searching the internet for the means to wipe it all clean, as in I would not re-entering my serials. But to no avail.

I finally was able to fix it, I installed the program and the instruments into another computer and copied stuff over. This is something that I think they should work on, validation of media on launch or in the very least an option to re download instruments, whether or not i thinks that they are there

Nobodoy can really help you when you not tell us which versions of the music maker you had earlier.

@MarcosB

Hi

. . . . The 2 serial numbers that I own, both show up with green check marks, never the activate button next to them . . .

If the Music Maker versions you are trying to validate are older than MX then they will not validate, only Music Maker versions MX onwards are compatible.

. . . . . This is something that I think they should work on . . . .

The issue you are having is somewhat unique, and may be specific to your computer set-up of which you have provided no information. Please read this topic and put your computer spec and Music Maker details in your signature as recommended in the link to topic.

HTH

John EB

Forum Moderator

https://www.screencast.com/t/abdnLTMTwX2

https://www.screencast.com/t/rbsRaovAi

https://www.screencast.com/t/QpAEby216

Does that help to explain why I could not re-download instruments?

@browj2 already said above, never delete files from a programm without uninstalling it.
Did you uninstall the instruments as browj2 said above? btw the programm is called in german MAGIX Content und Soundpools it should in english something like MAGIX Content and Soundpools.

There’s no proper uninstall for ANY of the content. The Microsoft uninstall tool that was mentioned above was able to clean them out of the system, but this did not make them re-downloadable. The solution was ultimately to do a fresh install in a brand new machine and copy them over manually.

I am a software developer myself and I’m a firm believer in two basic principles, no software product is beyond improvement and it’s best for all discussions if they remain constructive.

There is nothing constructive in pointing out what should or shouldn’t have been done. Time flows forward, those statements do not lead to an action, they are not helpful. Let me put it to you another way, let’s assume that there was a hardware failure and those assets are now inaccessible, my original question stands. If for whatever reason the instruments become inaccessible, there is no way to re download them.

@MarcosB

Hi

Your version of Music Maker, v 27.0.2.28, is not the current version which is 27.0.3.33 - did you not upgrade to the latest patch or have you discontinued your subscription?

John EB

It was after THAT upgrade that the instruments first became inoperable. So I will be skipping that upgrade. Basically I had installed that upgrade, the instruments stopped working, I tried to redownload them, I couldn’t. Then I thought that if I removed them, I could then download them again. And you know the rest.

Btw, my serials don’t have an expiration? Are they supposed to?

@MarcosB

my serials don’t have an expiration? Are they supposed to?

No, they never "expire" but future updates to MM will only be available to you for as long as you subscribe to the Update Service.

HTH

Jeff

Ooh, I was not aware this, thank you for telling me about it.

No, they never "expire" but future updates to MM will only be available to you for as long as you subscribe to the Update Service.

HTH

Jeff

The music maker has lifetime updates. You only have to pay when you want additional soundpools, instruments, presets and functions.
There is no update service.
 

Thank you for the clarification.

Never too late, thank you Phillipe!

John EB. I am new to Magix and am using the FREE version. I have purchased "Power Guitar" which downloaded successfully but it does not appear in the Soundpool "Instruments".

I have located its folder in my computer but can you please tell me how to move it into the instrument section so that I can use it ?

Bloodnok

@Bloodnok Isn't the instrument selectable when you click on the instrument icon on the audio track header?

SP... There's no icon anywhere. Where's the audio track header please ? Bloodnok