Every time I send an email to support@magix.com I get a message saying that the message has been blocked ! How can I raise a support ticket ?
Hi,
The normal way - click on SUPPORT at the top of this forum. Select your program. Scroll to the bottom of the page. The rest should be obvious.
John CB
The "normal" way to raise a support ticket with any other site is to send an email to support my friend. I guess this is normal in the land of Vorsprung durch technik🙃
Perhaps you consider this method to not be "normal" but the tone of your reply to the correct answer by @browj2 is unwarranted. Please refrain from making snide remarks to fellow-users when they try to help you; failure to do this may result in your access to these user to user forums being withdrawn.
Jeff
Forum Moderator
Dear Jeff,
Thank you for reminding me that sarcasm is not always appreciated. Please forgive me as I have now been waiting 4 days for a response to my issue and can no longer use the software. I have some very tight deadlines from my clients. Maybe you could help by escalating my ticket number
[Ticket#Removed by Moderator] Video Pro X is hanging
Hi Nigel,
Nasty problem! No one here works for Magix so we can't help with your ticket and Magix is closed on the weekends. But, we can try to help.
We'll need a lot of information. Please read this pinned post and give us as much detail as you can about your computer, exactly which version of Video Pro X you have and details about the actual video files you are trying to use. This tutorial will show you how to access data on those video files which you should copy and paste to your reply.
I suggest that you put your technical details in your signature as well. See my and Jeff's signature for inspiration.
At what point is VPX hanging? You mean you can't even start it?
Any error messages?
If you can start VPX, is it just one project or all projects that hang?
More questions later, but I expect that the normal guys will jump in early in the morning to help.
John CB
@Nigel-Jones It takes Magix often 3-4 days to respond due to the number of tickets they get and consumer level support isn't available on Saturday and Sunday. Your ticket is from November 15, so it's likely you'll get a response on Monday or Tuesday. If not, send a follow-up under the same ticket number. If you want quicker help, please follow @browj2's advice.