How do I put my payment card information?

Hat-Iso-Tryykri wrote on 5/1/2022, 6:40 AM

Hey. I can't change my debit card information. The program is asking for a phone number and has the wrong country code ready in front. Should be the Finnish number. How do I put my payment card information?

Comments

emmrecs wrote on 5/1/2022, 8:30 AM

@Hat-Iso-Tryykri

You have been previously advised here that these are user to user forums, so no-one here can help you with this problem, sorry.

You need to email infoservice@magix.net and ask for their help to resolve this.

HTH

Jeff
Forum Moderator

Hat-Iso-Tryykri wrote on 5/2/2022, 12:18 PM

Hey. Unfortunately I haven't received any instructions from them :)

emmrecs wrote on 5/2/2022, 2:01 PM

@Hat-Iso-Tryykri

I'm sorry about the apparent lack of response from customer service! When, exactly, did you email them and how long have you waited for any reply, before posting here?

However, there really is nothing that any other user can do to help you. 😭

Jeff

SP. wrote on 5/2/2022, 4:50 PM

@Hat-Iso-Tryykri It can take two or three days until they respond. Please be patient.