I am installing Rescue Your Videotapes but when trying to install the USB Video convertor, clicking on "Select USB Drivers" produces the message "System cannot detect the device on yoUr computer, please make sure the device is connected .
The installation instructions make it clear that the device should NOT be connected until after the installation instructions have finished. Connecting the device and following the "New Hardware" wizard doesn't work, as trying to transfer tape to disc produces the error message "No recording device has been found in your system".
Any assistance you can offer will be greatly appreciated.
Andrew N