How do I get a refund?

wesviking wrote on 11/6/2011, 1:32 AM

I can't use this program (Music Maker MX) I tried for over 2 hours and everything I put together sounds like crap. I don't know enough about music to use this program. How do I get a refund and cancel the part of my order that has to do with Music Maker, the download and the companion disk of the software. I want to keep Magix PC Live.

Comments

Procyon wrote on 11/6/2011, 9:28 AM

Sorry Charlie...that's not likely to happen.  Once you've purchased it and used it, it's yours.

If you were unsure of your musical aptitude or ability to use the software, you should have tried out the free trial version first.

Two hours is hardly enough time to really get a really good feel for using the software.  It's also highly likely you haven't read one word of the owner's manual.

If all you're looking for is instant results, open up MM, go to the Edit menu, click on Song Maker (or W key), punch in a few parameters, and let MM do all of the work for you.  But, what's the fun in that?

If you're REALLY that disappointed, you can always uninstall it, and sell it (assuming it is a physical DVD) to someone else.  If it's the download version, your only option is to put some effort into learning how to use it.

steve4 wrote on 1/20/2012, 12:04 AM

I purchased it. downloaded it and have not used it.  After reading the bull about copyright limitations I do not even want to begin to use it.

I even read the extended licenses... in my opinion the price is not bad. Excuse me...the Unlimited license.  But after reading the license for the Unlimited....  it is about as usless as a one ply toilet tissue... right... pretty shitty. Who would buy it.

License terms audio pro unlimited

On the condition that the customer pay an applicable remuneration for the content, the provider shall guarantee the customer a common, non-transferable right to the use of this content according to these conditions.


1. General

The purpose of this agreement is to put the customer in a position to use the content for certain commercial purposes. However, this agreement is not supposed to offer the customer the opportunity to transfer, re-license, divest or permit usage of the content as such to third parties unless permitted in individual cases within the framework of this agreement.


2. Granting of rights

The provider grants the customer unlimited temporal and physical, non-exclusive and non-transferable rights to private and non-commercial usage of the content. With this consideration the provider grants the customer unlimited temporal and physical, non-exclusive and non-transferable rights to the following commercial usage of the content:


a. Use in edited form or in the context of another work

(1) The customer receives the common and non-transferable right to edit and/or join the content with other pieces of work, and use the content or let it be used in the context of this editing or joining with another work:

(a) The customer is allowed to copy and distribute the edited or embedded content. The right to granting of time-limited permission to use (rental or lease) is excluded.

(b) The customer has the right to present the edited or embedded content or make it publicly perceivable using image or audio carriers.

(c) The customer has the right to keep the edited or embedded content publicly in a state of readiness.

(d) The customer is further allowed to broadcast the edited or embedded content, or to let it be broadcast.

(2) Definitions:

(a) An editing of the content is necessary only if the customer’s personal creativity is exhausted. Immaterial changes are not considered editing in the sense of this contract, and may only be applied according to the regulations utilized in paragraph 2. b.

(b) A connection to another work in terms of this contract exists if the content is connected to a different piece of work protected by copyright (for example, spoken or film piece), i.e., in the case of the object with which the content is connected representing an independent work in terms of the respective copyright specifications. A connection to commonplace objects does not represent a connection to another work according to the terms of this contract. The conditions outline in paragraph 3. (1) are to be respected.

b. Use in unedited form or outside the context of another work

The customer has the common and non-transferable right to make the content publicly perceivable using image or audio carriers. Furthermore, the customer receives the common and non-transferable right to hold the content public at an Internet address on a server in ready to be accessed, as long as the customer makes sure that the content cannot be downloaded and permanently saved by the those accessing it.

c. no additional rights

No further rights other than those named above are conceded to the customer. The customer does not gain ownership of the content and is not authorized to grant rights of content usage to third parties (sublicensing not permitted). Assignment of customer rights from this contract is not permitted.


3. Explicit limitations

Without taking the scope of the assignment of rights into consideration and irrespective of possible additional restrictions within this contract, the following content usage and actions are not permitted:

(1) Publication or other propagation of a duplicate of the content as such. Content as such exists if an adaptation or a connection to another work do not apply as outlined in the given regulations. Similarly, it is not permitted to make content available in such a way that makes it possible for third parties to receive the content as such as an electronic file or copy. For this purpose the customer is to take the necessary security measures (for example, copy protection).

(2) Usage of content in an insulting, denigrating or some other illicit way.

(3) Removal of references to copyright, performance protection or brand names that may be connected to the content. The customer is obliged to reproduce these references on each instance of use.

(4) Usage of content in the framework of or as a part of a brand, business term, name or establishment name.


5. Warranty

The customer guarantees to use the content pursuant to this contract and exempts the provider from all third party claims that refer to the customer using or having used the content deviant to the contractual regulations.

The provider declares in all conscience that the content does not violate the rights of third parties. The warranty refers solely to the content, not to any adaptations or connections to other works.


6. Contractual period

The duration of this contract is unlimited.

The provider reserves the right to terminate this contract through an extraordinary process for substantial reasons. Such substantial reasons are especially present, if the customer has violated the obligations or usage limitations of this contract. The termination of the contract is permitted after giving notice and after having set a deadline date.


7. Other

As long as nothing deviant to these conditions is agreed upon, the conditions from the General Terms & Conditions shall apply to the relations between the provider and the customer.

The laws of Nevada State, USA, are applicable to this contract. The court of Reno has the exclusive jurisdiction.

Media ID: 222980

Procyon wrote on 1/20/2012, 11:43 AM

And your point is...?

You don't need to quote the license terms to me as I am already well aware of them, and they are perfectly reasonable to reasonable people.  BTW...the license you quote applies ONLY to the soundpools.  You are free to create your own "art" for which YOU will own the copyright, and you are free to do whatever you want with them.

The gist of the problem is this, (and I quote)...

I don't know enough about music to use this program.

Veganarian wrote on 7/2/2020, 1:13 PM

Hello, I currently have Magix Photostory installed on my computer, and I like it so much I just purchased Magic Deluxe. However, I didn't check to see if the system requirements have change since I originally purchased Photostory. I have Windows XP as my operating system. Will the Deluxe version work on my computer...? If not, I need to cancel my order. Thank you!

Veganarian wrote on 7/2/2020, 1:15 PM

By the way, I have not received the product. (I requested the hard-copy version.) I do hope I can use it, as I really do love working with Magix...!

Graham-Hawker wrote on 7/2/2020, 1:23 PM

By the way, I have not received the product. (I requested the hard-copy version.) I do hope I can use it, as I really do love working with Magix...!

You've also bumped up a nine year old thread about a different program. Photostory will not work with XP.

browj2 wrote on 7/2/2020, 2:57 PM

@Veganarian

Further to what Graham mentioned, there is no such program called "Magix Deluxe" and why are you posting under MusicMaker if you're talking about PhotoStory?

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

d-s wrote on 7/3/2020, 2:44 AM

Hello @Veganarian,

we thank you for your support!
Please take a look at https://www.magix.com/us/support/customer-service/ about shipping and how to contact support.

About Windows:
Microsoft ended extended support for Windows XP on April 8, 2014. This was more than 6 years ago.
MAGIX does still support Windows 7 which replaced Windows XP 10 years ago.
Microsoft ended extended support for Windows 7 on January 14, 2020.

Please consider upgrading to Windows 10 which runs great even on older hardware.

Kind Regards