Comments

johnebaker wrote on 6/7/2022, 4:20 AM

@Max-Macellaro

Hi and welcome to the forum.

This is a public user to user forum not Magix Support.

If you are having issues with the program, the quickest way for a possible solution is here in the forum. There are many experienced users of the program here and it is very likely that any issue you are having has been seen before and solutions are available.

Post a comment detailing the issue you are having and upload screenshots if necessary and your computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if a laptop. 

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

There is also a support section of the forum click the Support link at the top of each forum page and select Music Maker.

If neither of the above help then raise a support ticket via the Support link, following this support article.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

jfrench921 wrote on 6/17/2023, 6:26 AM

I've been trying to purchase the hvec codec addition however magix server isn't taking my card. How do i get this new addition added to my movie edit pro? or how do i call them to make a payment?

PATIENT-X wrote on 6/17/2023, 6:39 AM

@Max-Macellaro

Hello welcome

Please see this Magix article here on credit card transactions, have you tried another credit or debit card?

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

jfrench921 wrote on 6/17/2023, 7:25 AM

I've used 2 card methods as well as paypal. Nothing will go through.

PATIENT-X wrote on 6/17/2023, 7:27 AM

@Max-Macellaro @jfrench921

Please contact infoservice@magix.net to sort out issue.

Stephen

Forum Moderator

Last changed by PATIENT-X on 6/17/2023, 7:28 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

jfrench921 wrote on 6/17/2023, 7:31 AM

I send an email, do you know how fast they answer?

SP. wrote on 6/17/2023, 7:34 AM

@jfrench921 They will definitely not answer on Saturday and Sunday.

PATIENT-X wrote on 6/17/2023, 7:34 AM

@jfrench921

As it's the weekend and they do not operate office hours, it should not be too long, give it a few days this coming week.

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

jfrench921 wrote on 6/17/2023, 7:36 AM

Thank you

jfrench921 wrote on 6/19/2023, 3:21 PM

Hi me again. My laptop seems not to work well with Movie Edit Pro 2021. Currently looking for the best cpu or laptop for the appropriate specs. Please help. What is the best editing computer. Thank You.

gjonny wrote on 6/19/2023, 3:52 PM

You're actually asking this in the MusicMaker forum. Best to go to the MovieEdit forum (apparently now called "MovieStudio"):

https://www.magix.info/us/video-forum/movie-studio/