Help Please Movie Studio 2023 Suit Crash on Startup

Jim-Sinclair wrote on 4/29/2023, 11:04 AM

Can any one help please....The programme loads and then crashes with the following message - Error in Module "Elements ofx" (Load address: 0x000000004F050000) to address0x000000004F23B1D (Exception 0xc0000005 "ACCESS_ VIOLATION") I have tried uninstall and reinstall with no success.

Any assistance with this problem would be greatly appreciated as Magix do not seem to be bothering about customer support any more as I can not find any way of contacting them.

Comments

johnebaker wrote on 4/29/2023, 11:59 AM

@Jim-Sinclair

Hi

The crash is being caused by the NewBlue Elements effects package, see this comment on un-installing the New Blue Elements effects and the follow up with re-installing.

Also check that your Antivirus program is not blocking part of the install, and that the graphics card drivers are up to date.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 4/29/2023, 12:01 PM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 4/29/2023, 12:05 PM

Hi Jim, and welcome to the user to user forums.

You missed out the important part.

Error in module "Elements OFX" Which seems to be the problem and is a third party effect.

We need to know your complete computer specs including processor make and model, any additional graphics card information including driver version, motherboard ram amount, etc. Windows version and build.

For now see if you can find the New Blue Elements in the windows Settings for apps and uninstall those first before trying to load the program again.

Do not reload those plugins before you can open and close the main program without problems.

Ray.

 

 

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Jim-Sinclair wrote on 4/29/2023, 12:59 PM

Hi I can't find any New Blue Elements in windows settings for apps. I am not an expert so can not find all the info you've asked about however the desktop is this an HP Envy

Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.41 GHzEdition 16.0 GB 64-bit operating system, x64-based processor   Windows 10 Home
Version    21H2
Installed on    ‎22/‎04/‎2021
OS build    19044.2846
Experience    Windows Feature Experience Pack 120.2212.4190.0

Graphics card: Nvidea GeForce GTX 970

I hope this helps

 

johnebaker wrote on 4/29/2023, 1:28 PM

@Jim-Sinclair

Hi

. . . . I can't find any New Blue Elements in windows settings for apps. . . . .

They should be in the Windows 10, Settings, Apps similar to those shown below, this is Windows 11, Windows 10 should be similar - use the search box as seen in the image below.

If you use the Revo Uninstaller Free they will appear like this in Revo

. . . . HP Envy . . .

I assume this is the desktop tower Envy, not an Envy laptop, is this correct?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.