I've got Magix Movie Studio 2023 version 22.0..3.172 (UDP3)

@Gatu @AAProds

Hi,

Confirmed here for MMS2023 Suite.

Since 2024 is out, I doubt that Magix will fix it for 2023 but you can ask.

John CB

@Gatu @browj2

F1 does work in MMS2024. I wouldn't upgrade on the strength of that though.

There's a link to the PDF manual: Help>Download Manual. I much prefer the PDF manual to the online version (even though the PDF version may have a few "errors").

@browj2, @Gatu @AAProds

F1 Help works on my MS 2023 version 22.0..3.172 (UDP3)

How to repair the F1 shortcut I'm not really sure. Maybe File/Settings/Reset program settings to default - although that will obviously reset your personal settings.

Maybe try going to Keyboard Shortcuts and resetting the Help or maybe use another key?

AndyW

@me_again @browj2 @AAProds @Gatu

Hi Andy, Al.

I notice you are both on Win 11 and John CB is on Windows 10.

I wonder if it was a lack of a Windows update that has caused the problem as support for Windows 10 updates other than security patches has effectively ended?

Ray.

Just checked F1 on my Win 10 machine with MMS 2023 and it works OK.

@AAProds

Bang goes that theory then 😅

Doesn't the F1 button bring up a web browser manual? Could it be a port or antivirus issue? Can't say myself as I tend to use the downloaded pdf manuals.

Ray.

@Gatu @AAProds @me_again @CubeAce

Hi all,

Surprise, surprise. F1 works today in MMS2023 Suite.

Yesterday, it didn't and gave this message (which the forum refused to all me to upload):

Today, it gave me the web browser style Help at:

file:///C:/Program%20Files/MAGIX/Movie%20Studio%202023%20Suite/Help/en/Content/Topics/EditInterface.htm

or, rather, look for htm files under:

C:\Program Files\MAGIX\Movie Studio 2023 Suite\Help\EN\Content

Stange that it didn't work yesterday.

John CB

Guys, thanks for the comments but it really doesn't help. It would be nice if someone from Magix would comment on this, after all it's their product that's got screwed up. Silence is not golden here and having just bought this product, I'm having a big 'post purchase regret' feeling.

@Gatu

Hi

As commented above the help files are HTML and rely on the default web browser as set in Windows, if it is Chrome then try using a different browser eg Firefox, Edge.

If it is not Chrome check the browsers security and or privacy settings that it is not blocking opening of the local files.

HTH

John EB
Forum Moderator

ok but this is not a fix and just a work around. These by their very nature have a tendency to be short lived. How can I get Magix to come to the party here?

@Gatu

ok but this is not a fix and just a work around. These by their very nature have a tendency to be short lived

This has not been my personal experience as I have been using Firefox for it's accurate colour rendering from various websites for years (Since Win 7) and have never experienced a problem using it or in the early days of using past versions of the Magix video editing programs has it failed to open the web browser version of the manual using the F1 button.

As far as I'm aware, your enquiry is the first on these forums to bring this problem to our attention, so news to us.

These are user forums as set up by a lot of software companies, presumably to reduce staff costs. It is what it is but direct communication is possible to Magix staff either via your personal Magix account or following the directions from the SUPPORT button at the top of each forum page.

Please remember the people trying to help you here are just other users who have not encountered your problem but are trying to think of ways to get your program running as it should.

I do agree though that if certain web browsers are not supported for all functions, that information should be included in the specs page of their website. It is possible they are not aware of the problem. Contacting them and letting them know may result in a future update to the specs page or a fix.

Ray.