HEIC Photos

me_again wrote on 5/3/2023, 4:50 AM

Greetings all,

OK I give in. I couldn't get HEIC photos to load into MEP 2022 and I've just noticed that they won't load into MS 2023 (even though the specs says they do) without crashing the program with an "error in ntdll.dl"l (HEVC works OK with purchased additional codec) and I've made sure Microsoft HEIF Image extension is up and running, which it is.

Is this the norm with MS 2023? I've scoured the forum and apparently VPX will load them but I can't find a definitive answer for MS 2023 - I'm perfectly willing to be ridiculed, embarrassed and pointed in the direction of a definitive answer.

The phone I used for the pictures was a Samsung Galaxy A21s.

AndyW

Comments

AAProds wrote on 5/3/2023, 6:34 AM

@me_again

Andy, the first thing I did when I got my new Sammy was turn that HEIC rubbish off. Same for the rotten apples in the house! 😂

Former user wrote on 5/3/2023, 7:04 AM

@me_again Yep same here, loads then crashes before showing the image, funny tho there's a HEI option that when turned off these HEIC files don't load at all 🤣🤦‍♂️🤷‍♂️👍 so presumably this indicates they're meant to load ok,

PS, Boris's Silhouette & Mocha standalone won't load these images either, Vegas will load them but it does slow it's response a little,

me_again wrote on 5/3/2023, 7:14 AM

@AAProds

Greetings Al,

You're not a fan then? I know what you mean though. I also turned it off but not until we'd been on holiday in the caravan with the grandkids for a few days and taken lots of piccys to try the camera out (in reality to show off to the kids that we old 'uns can have a posh phone too), some of which are not too bad.

AndyW

Ps and as for rotten apples, is that a euphemism or real rotten apples?

Edit - @Former user, thanks for confirming it. Just for curiosity I'll send in bug report to see what they say. Your message came through as I was typing.

Former user wrote on 5/3/2023, 7:27 AM

@me_again VPX14 will load 1 but no image, load a second & it crashes, there might be setting that can be changed but..

Adobe AE will work fine with them - until it crashed

AAProds wrote on 5/3/2023, 8:02 AM

@me_again

Andy, the rest of my tribe have iphones. Apples apples apples! 😂

johnebaker wrote on 5/3/2023, 8:49 AM

@me_again

Hi Andy

Had the same issue with my smart phone - I ended up getting the Luma HEIC to jpg converter, for my Samsung phone, to convert the images to jpg.

Do you have the Microsoft HEIC codec (free) installed in Windows 10?

John EB

me_again wrote on 5/3/2023, 9:16 AM

@AAProds

Aah, now I understand 📵☠

@johnebaker

'owdo John, I do have the Microsoft HEIC codec installed, and it is up and running. It's interesting you have an app on the phone to convert the format from HEIC to jpg, with my Samsung the "normal" is JPG and I have to change the camera codec to High Efficiency if I want it;

Luckily I only took around 50 HEiF photos before I changed back to jpg,

AndyW

me_again wrote on 5/4/2023, 2:26 AM

Greetings,

I reported this issue yesterday and have just received this back from Magix

Dear Mr. W
Thank you for your message and thank you for locating a BUG. Our DEV team is currently working to resolve the issue. However, I am unable to provide a timeline for when a patch to fix the BUG will be released. Thank you in advance for your understanding.

Ooh, the cynic in me says that it will be sorted in MS 2024 but we can but hope, after all it is false advertising.

AndyW

me_again wrote on 8/21/2023, 1:56 AM

Greetings all,

Can someone with MS2024 confirmit now accepts pictures in HEIC format please? I know the specs says it accepts HEIF but .....

Thanks - AndyW

AAProds wrote on 8/21/2023, 2:46 AM

@me_again

Andy, yes, MMS 2024 will open Samsung and Apple HEIC images on my computer.

Edited: "on my computer" added! 😂

me_again wrote on 8/21/2023, 2:58 AM

Thanks Al

AndyW

johnebaker wrote on 8/21/2023, 3:30 AM

@me_again

Hi Andy

HEIC files crash MMS 2024 with ntdll.dll error when trying to use the import module mxhei_x64.dll

HTH

John EB

me_again wrote on 8/21/2023, 4:54 AM

@johnebaker

Aah. that's unfortunate.

@ Anyone,

with MS2024 (especially if you an Nvidia GPU 20 series and up with an Intel GPU too), can you indulge me again please with another simple test.

Create a small slideshow using movie settings 900 x 600, ratio 3:2 and 25fps.

Export as HEVC and/or H264 using the NVIDIA GPU for export. Does the export use hardware encoding?

Repeat using the Intel (770?) GPU for export. Does this utilise the hardware encoding?

Thanks - AndyW

AAProds wrote on 8/21/2023, 5:15 AM

@me_again

Hardware encoding in both cases, Andy.

me_again wrote on 8/21/2023, 6:01 AM

@AAProds

Thanks Al, so it seems like 1.5 of my 2 main gripes with MS 2023 have been sorted: the 0.5 being the HEIC anomoly.

Maybe I'll install the trial version of 2024 to have a play, assuming that the trial version doesn't overwrite my MS2023. Or then again, I've learned to live with the problems so maybe another cup of tea and some Deep Thought (42) are required.

AndyW

johnebaker wrote on 8/21/2023, 6:15 AM

@me_again, @AAProds

Hi Andy

Same as Al - HWA used on UHD630 and RTX 2060 as selected in the Device options settings, tested using 2 timelines, one all images and the other all video.

John EB

me_again wrote on 8/21/2023, 7:02 AM

@johnebaker @AAProds

Thanks for the input both. The replies have made me 50 50 on updating, which is considerably better (or worse) than a few weeks back when it was 100% against.

Are they putting something in my tea?

AndyW

Former user wrote on 8/21/2023, 9:00 AM

@me_again Hi, 2024 is the same as 2023 with my HEIC files, loads then crashes before showing the image

This is the HEIC file i used https://drive.google.com/file/d/1Lfi4HPz5Bdt6b5HCu6P-Xh3uwjLCpWxk/view?usp=sharing

johnebaker wrote on 8/21/2023, 9:25 AM

@Former userHi Gid

Can you check in the crash log in

C:\Users\Username\AppData\Roaming\MAGIX\Videodeluxeversion\Crash\

and confirm if the dll involved is the same as I got - mxhei_x64.dll

John EB

AAProds wrote on 8/21/2023, 9:38 AM

Gid's HEIC crashed here too. I sent my crash log with a link to Gid's post so they can see the Google Drive link to the image.

Former user wrote on 8/21/2023, 10:03 AM

@johnebaker

MAGIX Movie Studio 2024 Suite 21.08.2023 14:52
----------------------------------------------------------------------
CrashDump 20230821_145206_v23.0.1.180.dmp successfully written

Error in module "ntdll.dll" (Load address: 0x00007FFF15E10000) to address 0x00007FFF15EB40CF (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread (ThreadID: 00001534)
00007fff15eb40c7 54 11 e0 0f 10 5c 11 d0
00007fff15eb40cf > 0f 10 64 11 c0 0f 29 01
00007fff15eb40d7 48 83 e9 40 49 ff c9 0f

videodeluxe.exe 03.08.2023 15:34 e675924a

. . . . . . . . . .

Processor [46] 3493MHz 1 Core(s)
Microsoft Windows NT 10.0 (Build 19045)
Used Memory: 1427 MB Max Used Memory: 1429 MB
Free Virtual Memory: 281170 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFF15EB40CF 000000000014A500 memcpy+24F
00007FFEB0AEDB1E 000000000014A508 0001:0008CB1E C:\Program Files\MAGIX\Movie Studio 2024 Suite\ImportPlugins\mxhei_x64.dll
000000009D198060 000000000014A510 0000:00000000 C:\Program Files\MAGIX\Movie Studio 2024 Suite\videodeluxe.exe
000000009D198060 000000000014A518 0000:00000000 C:\Program Files\MAGIX\Movie Studio 2024 Suite\videodeluxe.exe
0000000049492A00 000000000014A520 0000:00000000

johnebaker wrote on 8/21/2023, 12:09 PM

@Former user

Hi Gid

Thanks for that - I have also tidied up your comment to remove superfluous data.

John EB

Former user wrote on 8/21/2023, 12:10 PM

@johnebaker 👍