has stopped recognising external dvd recorder

chwinchester wrote on 8/28/2016, 5:57 AM

Hi, I use a laptop and about a year ago the internal disk drive stopped playing/recording it just says insert a recordable disk. So I bought a plug in disk drive and have continued to burn my home movies on this until today. I went to burn a movie but had only the option for d drive which is the internal drive. The plug in drive works as I burnt some photo's onto disk but it is not being recognised by MM.

Any idead as to what to do???????

Comments

johnebaker wrote on 8/28/2016, 10:11 AM

I assume by internal and USB disk drives you mean optical drives ie DVD burner.

We also need more information about the laptop specification, the external optical drive make / model, Windows version, if 10 was it an upgrade from 7 or 8 and was MEP working OK with the USB device before upgrading, and Movie Edit Pro version - ie the full name.

. . . . the internal disk drive stopped playing/recording it just says insert a recordable disk . . . .

The message would indicate that the disk has not been recognised - this is a typical issue with economy non branded disks or a bad batch.

What make/ type of disks are you using?

Did you try a different brand / type?

The external USB device issue may be caused by:

the USB port the device is connected to has gone into hibernation and will not wake up - see 1 below
the device drivers are corrupted - see 2 below
the USB device has failed.

Shutdown the laptop - this must be a full shut down not a hibernate or restart. wait a minute then start it again - check if the USB device is available.

If this works then you can set the USB port so it is not turned off by the computer power management in Device Manager (see below) selecting Universal Serial Bus controller, Generic USB hub, right click and select Properties, Power Managenent tab - you will need to know which hub the USB device is connected to - the Power tab should indicate what is attached to a specific port
If not then try the following, I am assuming you are at least on Windows 7 or later:

With the USB device connected, open Windows Explorer and right click Computer, select Manage from the popup menu.

In the left pane select Device Manager, then in the right pane DVD/CD-ROM drives.

If there is a yellow symbol, right click the device and select Uninstall, if asked 'do you want to remove the drivers' click yes.

Disconnect the USB device, close Device manager and shut down the laptop - this must be a full shut down, not a hibernate or restart.

Restart the laptop. Once the laptop has fully started and you have logged in, wait a couple of minutes then insert the USB device - Windows should detect it and install the drivers.

Check in Device Manager again to see if the device is correctly installed.

HTH

John EB

chwinchester wrote on 8/28/2016, 10:29 AM

Hi, my laptop is a Toshiba satalite c50 and I am using movie edit pro mx. And it's windows 10 upgraded from 8. all the programms worked after the upgrade

It doesn't matter what make of disk I use in the laptop dvd burner it doesn't work with any.

The optical dvd burner is D drive and my usb dvd burner is E drive. until today I had the option of which I wanted to use when burning on movie edit pro mx as I burnt a disk yesterday but today I can't.

I have used the E drive to burn some photo's to disk today so it is working just not in Magix movie

I will still try uninstalling as it might recognise the E DRIVE when I re install.

johnebaker wrote on 8/28/2016, 12:40 PM

. . . . I will still try uninstalling as it . . . .

If you are referring to MEP MX then follow this procedure otherwise uninstalling / re-installing will not achieve anything.

There is a gotcha - this still may not resolve the DVD drive issue - MX is not compatible with Windows 10 and the missing burner is one of the symptoms of this incompatability.

HTH

John EB