Hangs, does not ever complete

Bob-Guzik wrote on 3/17/2025, 9:07 PM

trying to export as video. Tried exporting several different formats, e.g, avy, mp4, mpg. Program just hangs after getting over 96% done.Tried software and hardware encoding. Program is unresponsive, must fill using task manager. No error m,essages

Program info:

MAGIX Photostory deluxe 2025
Version 24.0.1.204 (UDP3)
Code UG 8678 KA1

PC Info:

OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
System Model XPS 8950
System Type x64-based PC
Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
Total Physical Memory 63.7 GB
Available Physical Memory 48.8 GB
Total Virtual Memory 99.7 GB
Available Virtual Memory 79.7 GB

Comments

johnebaker wrote on 3/18/2025, 3:59 AM

@Bob-Guzik

Are the UHD Graphics 770 drivers up to date?

The latest version is 32.0.101.6647 - direct from Intel.

What is on the timeline at about the 96% position? Try, removing the last 5%, save the project with a different name and then export again to see if it is an issue with a video, image, or effect issue.

John EB
Forum Moderator