GPU is deactivated in export to MPEG4

Robert-Szlezak wrote on 8/18/2024, 3:31 PM

Hi!

My problem is the message: "Please update your graphics card. Hardware encoding has been deactivated". The message appears when trying to export a 360 movie from the GoProMAX2 project (a project based on 5.6k HEVC movies) to MPEG4 format. My configuration is: Movie Studio 2025, Windows 11 PRO, i9-13980HX, RTX4090 Laptop GPU, NVIDIA driver version 560.81. The problem does not occur when exporting to HEVC format.

Comments

johnebaker wrote on 8/18/2024, 3:57 PM

@Robert-Szlezak

Hi

This would appear to be an intermittent issue for some users with the h.264 export format.

Are the Intel UHD drivers also up to date?

Try a full restart of the laptop Windows key, Power, Restart - not a shutdown

John EB
Forum moderator

Last changed by johnebaker on 8/18/2024, 3:58 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Robert-Szlezak wrote on 8/18/2024, 4:09 PM

My setup does not have an INTEL graphics card. It is a LENOVO LEGION 2024. Before reporting the issue I updated my NVIDIA drivers and installed all the WINDOWS UPDATES and restarted my computer.

Marc-Goder wrote on 8/18/2024, 4:32 PM

H264 Specs:

H265 Specs:

Nur HEVC hat eine offizielle Hardware Unterstützung über 4K

Magix Video Deluxe 2022 Premium (2.138)

Rechner: MSI Leopard GP76 , Intel I7-10870H,

NVidia RTX 3060 Mobile (TDP=130 Watt) (6GB),
Treiber-Version 31.0.15.5222

Arbeitsspeicher RAM 16GB,

Intel HD 630 On-Board I-GPU= deaktiviert.

Windows 10 (Auto-Update + Manuell) Ver.19045.4355

Weitere Video Software: CAPCUT
Konverter: Handbrake

Since 03.02.2024 experementil successfull with K-Lite-Codec Pack.

( Windows 11 kann ich nicht. Krieg ich Blähungen und Bluthochdruck von )

 

Robert-Szlezak wrote on 8/19/2024, 2:33 AM

You're right. Thank you. After reducing to 4k the GPU started working.