Get full refund for a product that is not compatible with computer

Yolanda-Villeza wrote on 3/26/2021, 7:43 AM

Hi,

I had bought Magix Music Maker software at Best Buy years ago and I was so excited to see it was sold online that I bought it immediately without checking to see if it was compatible with my computer system. Turns out it’s not. Can u please help me figure out how to get a refund? Thank u so much.
 

Yolanda

 

Comments

PATIENT-X wrote on 3/26/2021, 7:58 AM

@Yolanda-Villeza

Hello, Welcome

What version of Music Maker did you buy?

Where did you buy the product?

Forum Moderator 

 

Last changed by PATIENT-X on 3/26/2021, 7:58 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Yolanda-Villeza wrote on 3/26/2021, 8:19 AM

Hi Patient-X,

I bought the version online at http://www.magix.com. I was so excited! I have a Mac OS X and Magix Music Maker does not work with Mac at this time. I was thinking about getting a pc (Windows laptop from Walmart bc it’s cheap). I was also thinking about getting Magix Music Maker online at Walmart.com bc it’s cheaper. I’m not sure of my thinking to be the best choice. I was thinking buy a laptop from Walmart.com and buy software from Walmart.com. Is that a good idea in ur opinion?
 

Thanks,

Yolanda

SP. wrote on 3/26/2021, 9:09 AM

@Yolanda-Villeza You can write a mail to shop@magix.net or infoservice@magix.net to get a refund. But you can also try first if Music Maker runs with Wine on your system. Maybe it will work but I'm not sure. If it doesn't work then just return it.

A cheap laptop can have problems running Music Maker. It needs a modern 2 GHz CPU at minimum and some good sound hardware. Most really cheap laptops don't have a processor powerful enough and are made for office apps or web browsing and are not made for music making..

Yolanda-Villeza wrote on 3/26/2021, 9:20 AM

Oh okay. Thanks for ur knowledge. I will not buy a cheap laptop. I will contact the email services and ask for a refund. Thank u!

PATIENT-X wrote on 3/26/2021, 10:00 AM

@Yolanda-Villeza

Hi, glad you were offered help from @SP. ​  ​, have a good day.

Forum Moderator 

 

Last changed by PATIENT-X on 3/26/2021, 10:09 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Yolanda-Villeza wrote on 3/26/2021, 10:01 AM

Thank u!