Unfortunatly my vlog froze at six minutes in now. I have not tried the update yet because I am now using MX 2012 Magix Movie Edit now because I need my vlogs uploaded quick and I couldn't wait to find out if there was a problem with the new Magix.

When I have a chance I will see what updates there are, but if I am up to date, I will need help trying to stop this freeze thing because all my vlogs are over ten mins long and I can't carry on if this is going to happen all the time.

I will get back to you shortly after the vlog is up.

Thank god for Magix Movie Edit Pro Plus MX 2012.

Hi, I have just checked for an update re the below message and the computer said no updates were found. Using the help menu as stated I checked that my version is no. 12.0.0.30 Is this correct for the right running software?

I am no in a right pickle because I can not use this new magix without having to us my old MX version 2012 first.

Can anyone help me?

I live in the UK and have checked for any updates but the software says it is up to date with version 12,0,0,30 (UDCI) running it says.

I just want to know if this is the way I have to upload my vlogs from now on because I can use MEP plus 2013 for making and saving the video to.MVP but when I render it and send it to You Tube about 2 minutes - 6 minutes into the vlog the screen freezes and that's it.

So, what I am having to do is save in MEP Plus 2013 as .MVP and open my MEP MX Plus 2012 and finish the rendering and uploading to You Tube via this programme. Am I missing the boat here or is this right and this is how I have to work from now on, because if it is then I would like to send the MEP Plus 2013 back to the makers and they can return it once fixed.

I'm sorry, but this is a lovely editor, but to go around the house like this and use a different programme to finish my vlogs on and upload to You Tube is just not working with me.

Can someone tell me what the problem is, if any. I have pressed the hyper threading button under Video button as explained by John in another letter etc and it worked for my under six minute vlog but, when I uploaded my twenty minute vlog the rendering froze just after six minutes.

Please don't make me throw this programme in the bin.

I am using Windows 7 x64 bit with a two year old video card, if this is of any use to you.

Hope you can help. Living in hope!

Lisa.

Hi

You can download and then run the update from here http://support2.magix.net/customer/en/download

You will need to login with the Magix account you set up when you registered the software.

I think the problem you are having is because the video you are trying to upload to Youtube is exceeding the maximum allowed 2Gb and/or 15 mins. 

See the Youtube guide here

John

Hi John, I am able to upload more than 15 minutes now because You Tube gave me the go ahead last February. I have been uploading over 30 mins vlogs since then on MX without any problems.

I will now try your link. I'll let you know how I get on.

Thanks, Lisa.

Hi John, I've just looked at the link you gave me and the downloads are for MX 2012 not MEP Plus 2013, the one I am having trouble with.

Can you please advise me what one to download for MEP plus 2013? There is no download for that on the link you just gave me.

Thanks Lisa.

This is the link you gave me John but they are all for MX Not 2013

https://support2.magix.com/customer/en/download

John, this is the one you gave me that even comes close to 2013 but it's to download MX update.

I need help to understand the 2013 update and yet this is for MX

https://support2.magix.com/customer/en/node/184708

I'm sorry but, I love my Magix and I don't want to waste money

Hope you can understand.

Lisa.

Hi Lisa

That link in your previous answer takes me to the 2013 patch and 2012 MX patch etc. just fine but the latest answers link takes me to a different page mentioning just the MX patch. Clicking "downloads" to the left on that page brings up the page you want as in the first (John's) link. Make sure you are logged in.

Just to be clear, this forum is not monitored by Magix although they do sometimes visit. We are enthusiasts trying to help out and learn ourselves.

Ss

PS Have you registered your product? This is how it knows what updates to offer you.

Hi

The link for the MEP 2013 patch is definitely there see image below.

Have you registered your MEP 2013?  If not then the patch will not appear for you.

John

Hi John, as far as my account on Magix website says, I have registered the MEP 2013 Plus, but all that shows when I click on your link is Magix Music Maker - Magix MX Pro Plus 2012 and Magix MEP 17.

Nothing is else is shown. I even have the page that says to me that if I have problems with the programmes above, I can download a free version from their link. Thast works fine, but only for MX 2012 Plus, not and nothing for MEP 2013 Plus.

Even the sign in page on help shows that I can't register the product anymore because I have already registered the product.

Why does MEp 2013Plus say that I already have the latest download and yet you and Magix say I don't?

Something is wrong and I have no way of knowing what it is.

I am seriously thinking of unistallin it.

Hope you can help, Lisa.

This is the page that is telling me there are no updates.

Does this make any sense?

This is the page that says I have registered the programme.

I have never had this problem with any of my MEP programmes. I've had ever one from MEP 16 and this is the worste.

Hope you can help,

Lisa

Lisa

Have you tried reinstalling MEP2013?

Hi, yes, I was thinking about that.

This is my registration page, but it does not mention MEP 2013plus.

I'll try reinstalling it now.

I'll let you know how it goes.

Thanks, Lisa.

This is the page that tells me I am registered and signed in.

Image removed by moderator - shows serial numbers

Hi all, I have just unistalled and reinstalled magix MEP 2013 plus and the software told me that I had already registered the product under my XXXXXXXXXXXXX account with Magix.

I then did an online update, that I have done many times before for other Magix programmes and again, the software said that there is no update for this programme.

Can someone please give me the programme to update the software because I cannot find any link except for the ones I have used in the past and I have signed in to everything a hundred times already.

I have a book mark for these pages and they do not ask me once to sign in, so I go to the registration page, sign in again and again magix says, I don't need to sign in and my programme is registered.

Can someone tell me if I missing a trick here or something because I think I have done everything now and I am going to go off and have a good cry.

Lisa.

Email address removed by moderator to prevent spamming

Hi again, this is my registered page that tells me I am signed in to the forum. Is this what you mean by making sure I am signed in?

Help needed to understand where I nee to sign in to receive update when computer tells me I am already signed in to Magix Forum.

Image removed by moderator - shows personal information

Is there a different sign in page that I am missing?

Thanks, Lisa.

@ lisasargent

Please do not include any personal information, serial numbers etc when posting to the forum.

If you include images make sure you remove any information which is personal to you, also remove any serial numbers, order numbers or ticket numbers when posting.

This is for your own protection against spamming, or unscrupulous use of your product serial numbers etc.

John

Forum Moderator

Hi

You need to contact Customer Services at Magix - I suspect that the software is mis-regiistered.

John.