@james-azbell

Welcome to the Magix user to user forums, so not a contact for any Magix staff and the web site is not ours.

Because Magix will have no record of your purchase there is nothing that they (Magix) can do to help you and you need to ask Amazon to resolve this problem. It is always the seller's responsibility to ensure that you, the buyer, can fully access what you have bought.

Jeff
Forum Moderator