@nancyandbob

For a bug to be acknowledged as such, it really needs to be reliably reproducible on a variety of users' systems.

So, can you give us a step by step recipe to recreate the bug on our machines?

Jeff

@nancyandbob

Hi

. . . . I updated to Photostory 2021 . . . .

Did you let this replace the earlier version or install along side the earlier version?

In either case the upgrade does not pick up the previous versions settings.

. . . . Restarted with HD720 selected . . . . .

Do you mean the Intel HD 620 (a typo) or the NVIDIA GT 720, if neither which graphics card/chipset are you referring to and also are you referring to Hardware Acceleration?

HTH

John EB

I'll try to answer your questions then go on to what I've found this morning.

When I said "HD720" i ws referring to the Export file quality, not chipset or other hardware.
PC has GeForce GTX 750 Ti.  It hasn't been updated in sometime, since i'm not a gamer.  Control Panel says version 432.00 if that means anything.

 
When I wasn't running anything else, worst case while doing export was that Task Manager would show CPU usage at about 40% .  More often, around 25%.

PS asked me  several times in the past few days if I wanted to upgrade.  Since I was totally in the middle of something, I kept delaying.  Yesterday, during a break selected "Update".  I have no idea exactly what it did, other than taking forever to downldoad and install.  I certainly noticed that it lost the all of its  shortcuts to my most used directories.  

The Export of the 12 minute video that I started on the way to bed this morning finished after about two hours.  Guessing that as soon as it got past the "Scrolling Text" that it took off and ran nicely.  That's where I'm puzzled.  It seems very much that quality levels below Full HD have no trouble Exporting animated text; just HD and above.  

This morning, I created a new Project solely for examining this issue.  Input includes one MP4 video file, a couple of *color.jpg files, a short video of butterflies shot with my new Canon SX70, and of course the "Scrolling Text"  Within that, I created four descriptively-named shows as follows:

1. Test - Short clip then full text scroll .  It starts with a 30 second segment of an MP4 from my new Canon, then goes on the Yellow.jpg (about 65 seconds) with the Scrolling Text.
2. Full Scrolling Text Test.  This includes only Yellow.jpg with the unabreviated Scrolling Text for 65 seconds.
3. Butterflies.  A 17 second video from my new Canon. Just to see what PS would do.
4. Abbreviated Scrolling Text Test.  Green.jpg for 15 seconds with the first paragraph of the Scrolling Text, running for 8.5 seconds.

COMMENTS on the EXPORTS

1. Export cancelled after 25 minutes with 52 seconds of video, including all of the beginning clip and 18 seconds (two paragraphs) of Scrolling Text.  File Sz 140 MB.
2. Export to MPEG HD took one hour, 37 minutes.  Normal completion.  File Sz 176 MB.  Took way to long to process but finished result was clean.
3. Export took less than a minute.  File size 49MB. Totally normal.
4. Export completed in about a minute.  File 20 MB

Hopefully I've caught all my typos. Glad to send you copies of anything to help.

@nancyandbob

Hi

. . . . When I said "HD720" i ws referring to the Export file quality . . . .

Thanks for clarify that you meant you exported using the HD 720 preset.

. . . . I certainly noticed that it lost the all of its  shortcuts to my most used directories. . . . .

That is what I suspected, if you previously had any other customisations they would also have been lost.

What is you full computer specification - see this topic for the details required - if you add them to your signature it would help so we do not have to ask again - after your 'disclaimer' which brought a smile to my face.

Thanks

John EB
Forum Moderator.

Hope I provided enough info attached to signature.

Now for this morning's sob story. Finally got Full HD MP4 exports of everything I was trying to do. Then used to Speed Burner to copy it all to DVD's. Nine of them. Little trouble, although I haven't run any of them, at least no bombs.

Sometime around 4:00 I decided to create a "new" project with 4 shows. Input was the MP4s that I had sent to the DVD's. No flaming crashes at that point. Finally to the BD disc. Went through the burn dialog fine. Everything showed that it would all fit on one BD with a couple of GB to spare. It started and I finally crashed.

Got up and found that it had created a 1:30 segment before ERROR ERROR ERROR.

Most recent attempt yielded a 13 second m2ts file Size 2.3 GB which wasn't even from the start of the project. and this:

2020/08/19 10:39:17 [INFO]    [DiscMaker]: Step 1 of 6, Encoding movie 1 ...
2020/08/19 10:39:17 [ERROR]   [DiscMaker]: ConfigureSplitter: cannot set double layer split point0
2020/08/19 10:39:19 [INFO]    [_Common]: Export with CPU-FX rendering to E:\DVD Write Staging\Data Drive\BDMV\STREAM\00000.m2ts started (MxMpeg4Intel-Blu-ray\BLURAY_1920x1080p_24FPS.prs|1920x1080p|1.77778|23.976 FPS|22000 kbit/s||2 CHN|48000 Hz|384 kbit/s)
2020/08/19 10:46:13 [INFO]    [_Common]: Export 1822.2s finished successful (Duration=414.1s)
2020/08/19 10:46:13 [INFO]    [DiscMaker]: Step 1 done
2020/08/19 10:46:13 [INFO]    [DiscMaker]: Step 2 of 6, Encoding movie 2 ...
2020/08/19 10:46:13 [ERROR]   [DiscMaker]: ConfigureSplitter: cannot set double layer split point0
2020/08/19 10:46:15 [INFO]    [_Common]: Export with CPU-FX rendering to E:\DVD Write Staging\Data Drive\BDMV\STREAM\00001.m2ts started (MxMpeg4Intel-Blu-ray\BLURAY_1920x1080p_24FPS.prs|1920x1080p|1.77778|23.976 FPS|22000 kbit/s||2 CHN|48000 Hz|384 kbit/s)
2020/08/19 10:49:18 [FATAL]   [MPEGIntel]: EncodeError |DP4 errno=0x041003F1: Error 1009: encoder sync operation error |buffer address=0x00000000A82E9058, size=3110440 |where=VideoEncoderBase::Encode called EncodeFrame
2020/08/19 10:49:18 [FATAL]   [MPEGIntel]: BluRayH264DiscPipeline::EncodeVideo frame 19265: HardwareEncodeError
2020/08/19 10:49:18 [FATAL]   [MPEGIntel]: EncodeError |DP4 errno=0x041003F1: Error 1009: encoder sync operation error |buffer address=nullptr, size=0 |where=VideoEncoderBase::Encode called EncodeFrame
2020/08/19 10:49:18 [FATAL]   [Export - Engine]: Bounce: CInfoException: 0x8004002b - StepWriteVidStream: export->WriteVideoFrame

At some point I also get the following message in a separate PS window:

This site can’t be reached

www.magix.com.staging.mgx’s server DNS address could not be found. And two options :

RELOAD or Close

@nancyandbob

The error message you posted at the end of your latest post is one which a number of users are reporting, although previously only with Movie Edit Pro. See this thread for details.

I'll wait for someone like @johnebaker to comment on the burn error file but I notice the comment about cannot set double layer split point. This should not be an issue unless you are proposing to burn to a dual layer BD. i.e. the exported video is in excess of about 25GB.

You mentioned previously exporting those earlier projects and then burning them to DVD; this clearly suggests you are using the "Image Recorder" function to create a disc image. Or are you actually creating one disc and then copying it to others? Are you doing the same for this BD? If so, have you tried the "Image Recorder" process first; create a disc image and use that to burn the BD? Does it make any difference? I will freely admit I always use the Image Recorder option when creating disc exports. I can check the resulting .iso file "plays properly" before burning it to disc and so save at least one DVD or BD blank disc.

Jeff

Thanks for the quick responses.

Relating to the DVD burning: I simply opened Speed BurnR, selected whatever files I wanted that would fit, and then waited. What I haven't done is to go back and make sure that the actually run. That's next on my schedule.

Not sure what or where the Image Recorder is. Not doing DVD to DVD or to BD.

I like the idea of going the .iso route. Not sure if I've used that in the past. Certainly not recently.

For the BD, I specifically created a separate MPH project with 4 shows, one for each "topic". Loaded the MP4s that I created from PS via the Export route into the appropriate shows, and then took the BURN option.

@nancyandbob

You wrote:

 I simply opened Speed BurnR, selected whatever files I wanted that would fit, and then waited

If you mean that literally, i.e. you "randomly" chose files to burn to DVD then that is most definitely not going to work!

The process of Exporting/Rendering video, images, sound etc. for eventual burning to either DVD or BD creates a set of files, all of which are essential for the final disc. Without even one of them, it is more than likely that playback will fail!

To access the Image Recorder, you need to choose the "Burn" option on the main workscreen, then select DVD or BD and then you will see a screen, at the top of which is a dropdown menu which includes the Image Recorder option. See the screenshot below:

HTH

Jeff

EDIT to add: I've just experienced that error message you referred to earlier when I opened PS to create the screenshot in this post. I didn't realise it was there until I closed the app and noticed there was still an entry on the taskbar, which turned out to be the message!

@nancyandbob

Hi

In addition to @emmrecs comment, what is your E: drive - Blu-Ray burner, internal hard drive, external (USB) hard drive or what?

WRT to the 'error message' - if this is the News dialog, it opened correctly for me 5 mins ago.

John EB

Clarification first. This "project" relates to a ride up the Pacific Coast Highway several years ago. Along the way, we stopped for a bite (not "byte") and did a little shopping while stopped. On the side of one building was a bunch of Kooky-looking birdhouses. Since I do a lot of woodworking, I took a few pictures. More recently another non-photo project was going to yield a lot of cut-off wood. I showed the birdhouse pictures to my son and asked if he would be interested in building any of them with a certain 4 year old. He surprised my with an enthusiastic "Yes!" He chose 4 of them, but said I'd have to create "kits" and instructions for him. My wife also wanted a couple of the birdhouses. That said, I looked carefully at the pictures and created plans for each of the ones selected. Then I started cutting. I set up my Canon to video what I did, and why. On video, I simulated assembly of the ones for my son. I included actual gluing of the ones for my wife when I videoed those.

From there, I reviewed the stills and videos relating to each birdhouse, and created PS "projects" for each. And of course, there were the occasional color slides accompanied by informative static or scrolling text. I created several MP4s for each of the birdhouses via the export route. I hoped to product a single DVD for each birdhouse. What actually happened was that instead of five DVDs I got ten. And because of the size of the MP4s the content of the DVDs wasn't necessarily sequential or logical. For any given "project" and its resultant Exported MP4s I struggled to get as much onto a single DVD as possible, then adding more DVDs as necessary to finish up everything for each birdhouse. I had thought about loading everything onto one BD, but that idea got lost when I started having so many Export failures. I never had any problems exporting with HD720, but Full HD was a nightmare.

Now for the Good News. I finally got everything to Export the way I wanted - Full HD. At that point I decided to quit creating DVDs and create a BD menu-based movie. I set up one new PS project, with one show per birdhouse. That meant the new "Project" had four "Shows". That said, I selected the best Export-created MP4s for each birdhouse and put them into their appropriate shows. One of the shows had just 2 MP4s in it. At most there were 8, I believe. I did a fair amount of cutting out segments that didn't contribute, so sometimes there were upwards of 20 sections within a show by the time I was satisfied. (Total length of each show varied from 15 to 50 minutes.)

First test with "Burn" option. I gave it the simplest menu possible. Then selected BD. Selected "Simulate first". Then "Burn" and it ran for something over an hour. And no errors. Whoopee. Put a R/W BD disc in and told it to use everything. Running on 1x it took well over an hour to complete. Checked out the results and it looks good. Created BD-R and some time later that finished.

I have to believe that somehow the Export crashes are tied to the scrolling texts that I inserted.

My SSD "C" drive is essentially all system files.

My HD "D" drive is normally used exclusively for photos and related stuff

My HD "E" drive is a "data" drive. CAD drawings, legal, financial, letters, family history, email, any file that I create that is not photo-related.

Then there's a 250 GB SSD that is pretty much unused.

The USB MyBook is used for daily backups.

@nancyandbob

Hi

To clarify is the E: drive internal or external(USB).

. . . . The USB MyBook is used for daily backups . . . .

Where does this fit in with your C, D and E drive configuration?

Pleased to hear you are now disc making.

John EB

@nancyandbob

Hi

To clarify is the E: drive internal or external(USB).

. . . . The USB MyBook is used for daily backups . . . .

Where does this fit in with your C, D and E drive configuration?

Pleased to hear you are now disc making.

John EB

None of the above. It split between an "A" and a "B" I' do backups to on the "A" until it's full, then move to "B", clear it and use it for daily backup until "B" is full. Then go to "A", clear it, and so on. It's a throwback to work and diskettes. Anyone that had a PC had several diskettes. And they learned how to use them to do daily incremental backups. Not optional. Occasionally someone was leaving for the day, I'd ask if they had run backup. If their answer was "No" I told them to back and do it. They quickly learned that the time to start up one of the older PCs was longer than the time to run backup. And they learned that I expected it to be done. Same thing applied to me - then and now.