Error "Renew the Update Service"

Sandor-Szollosi wrote on 2/28/2022, 12:10 PM

I have made "Update Service" some days ago. Software is working properly, but when I start Xara Web Designer Premium, I allways get a message "Renew the Update Service". I have clicked on "Ok", the program (Service Update) ended. Xara is working. After next Xara start bring back the message "Renew the Update Service". I have already unistalled Xara completly and I reinstalled it. After reinstall the problem is the same renew message.😒 What can I do?

 

Comments

johnebaker wrote on 2/28/2022, 12:41 PM

@Sandor-Szollosi

Hi

The Update service message should only appear oce if it installed correctly, at least until the next update,.

Check that your Antivirus program Folder protection / Ransomware feature is not blocking the update- depending on the AV program there may be messages in the log files or quarantined items.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Sandor-Szollosi wrote on 3/2/2022, 12:34 AM

Hi

Unfortunately, the virus protection log does not contain any information about Xara. I uninstalled all the remnants of the previous Xara programs (also in the AppData folder) and the program itself, reinstalled it, but the situation did not change.

I found the solution on another forum (post 2020), unfortunately there is a Xara bug again.
You have to rename the file Service_rel_u_u_x64_vc12.exe
(Service_rel_u_x64_vc12.bak may also be). No more unnecessary, repetitive messages.

😒😒😒😒😒

Derek-Thompson wrote on 3/25/2022, 8:02 PM

I keep getting this update subscription service message after supposedly downloading the update file. Nothing happens and my software version doesn't change. Can you guys fix this. Auto updates should be just that. Your's is the only software I have an issue with as far as updates are concerned. I'm using Xara Web Designer Premium 18.5.0.63630  DL x64 Jan 10 2022. Can't update to ver 19.

emmrecs wrote on 3/26/2022, 4:34 AM

@Derek-Thompson

These are user to user forums, so not a contact for any Magix staff and the software is not ours.

Have you tried the solution in the post directly above yours? With what result?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Sandor-Szollosi wrote on 3/26/2022, 8:45 AM

I removed the installed version and installed the latest version (19). Everything works fine. Thank you for your help.

Derek-Thompson wrote on 3/26/2022, 10:14 AM

I tweaked my anti-virus and the update finally went thru. Finally on ver 19. Over the next few days I'll be checking to see if that silly update message has gone away