Just performed an update to Movie Edit Pro 2021 a couple of days ago, and now, on every launch, there's an error message and a pop-up advising me to close the program. It's now unstable and unusable.
I'm on a Lenovo laptop, 64-bit, Windows 10, with plenty of memory and a 1TB SSHD.
Hi
. . . . Lenovo laptop, 64-bit . . . .
We need more information about the laptop specification, in particular the processor and graphics chipset(s) - see this topic for details of what is required, and my signature as an example.
By SSHD do you mean it has an SSD drive and a Hard drive?
The error is related to the Intel graphics drivers - are these up to date and what version number are they?
John EB
Forum Moderator
The laptop model is the Lenovo Ideapad 720S Touch 151KB, with an Intel Core i7-7700 HQ CPU at 2.8 GHz. It has one hard drive (C:\), which is a 1TB solid-state HD. The graphics processor being used is the Intel Graphic HD 630, according to Windows Advanced Display Settings. There are 16GM of RAM, 8 of which are available to the graphics processor. I've never had any problems of this sort with any other program till now. Thanks for checking.
What version are your Intel graphics drivers?
To download the latest version for Windows 10, See:
https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630
Hi
Here is some information from Magix support's response to a question about crashes caused by graphics driver issues:-
Always keep your graphics driver up to date.
Visit the website of your graphics card manufacturer to download the latest driver (not beta).
In the latest versions, known problems with the older graphics drivers have already been fixed.
Windows updates or upgrades can cause driver problems that damage the OpenGL or OpenCL environment.
Usually reinstalling the driver will help with this problem.
A few reboots and manual deinstallation of the existing driver may help to troubleshoot further.
For NVIDIA, try a clean driver install
During the NVIDIA driver installation, click Custom (Advanced) and then click "Perform a clean install".
Sounds like a good place to start.
Peter
I appreciate the feedback and efforts to help, but I don't think the driver is the issue: Here's what Intel's HD Graphics Control Panel on my Lenovo Ideapad 720S 15IKB reports: Driver version is 27.20.100.8682. Processor Graphics in Use: Intel HD Graphics 630 (Vulkan version 1.2.148). Windows 10 Pro (64 bit) 10.0.19042. 16GB Physical Memory. Intel Core i7-7700HQ CPU @ 2.8GHz. Windows reports that drivers are up to date, and so is Windows. Why is MAGIX Movie Pro Premium 2021 crashing? It crashes now when I try to export to mp4 with the message "Error in Module MX3d_PresentationLayer_x64.ddl blah blah blah ACCESS_VIOLATION." This has to be fixed; it's holding up my work. Thanks for any help you can offer.--childgrove
Hi
Does it crash part way through the export consistently at the same point, or right at the start?
MX3d_PresentationLayer_x64.ddl is a Graphics driver component which can be used for calculating 3D titles and 3D transitions. Try turning off "Calculate video effects on the GPU" in the export window.
One thing that maybe worth noting is that the Graphics drivers on the Lenovo site are much older (25.20.100.6519) than the one you have installed which I presume you downloaded directly from Intel. Sometimes computer manufacturers customise the graphics drivers to suit their PC builds and using generic drivers that are not listed on their sites can cause problems. You might need to do a clean install and try the driver from Lenovo.
The Lenovo Nvidia driver is also old - Dec 2018.
Please take note of the tips from Magix support in my earlier comment.
Peter
Hi
Does it crash part way through the export consistently at the same point, or right at the start?
MX3d_PresentationLayer_x64.ddl is a Graphics driver component which can be used for calculating 3D titles and 3D transitions. Try turning off "Calculate video effects on the GPU" in the export window.
One thing that maybe worth noting is that the Graphics drivers on the Lenovo site are much older (25.20.100.6519) than the one you have installed which I presume you downloaded directly from Intel. Sometimes computer manufacturers customise the graphics drivers to suit their PC builds and using generic drivers that are not listed on their sites can cause problems. You might need to do a clean install and try the driver from Lenovo.
The Lenovo Nvidia driver is also old - Dec 2018.
Please take note of the tips from Magix support in my earlier comment.
Peter
Thank you, Peter. The crash happens part-way through the Export to mp4. It happened while I was using the original drivers. It happened again yesterday just after I installed the new drivers using Intel's Driver Update app. So it does not appear to be a driver-caused crash. I'm not sure where the Turn Off option for Calculate Video Effects is, but I'll look for that next. The foldler where my MAGIX video work is stored is on an external HD via USB 3.0. I'm not sure if that could introduce issues, but I'll copy it to the desktop and see if I have success that way. I do appreciate your making your expertise available to us ordinary users.
No luck locating the Turn Off option for Calculate Video Effects. I found nothing related to that under System/Program, and there are no switches to turn off in the Export dialog. Interestingly, I was able to export to Windows Media File format (the export window does not calculate the size of either the audio or video, unlike the export display for mp4). So maybe the problem has to do with the mp4 codex that MAGIX uses.
Somewhere there's bad code in the program that needs patching. This shouldn't happen in a mature product--and didn't until I installed that last update.
Where to find that option:
(Accessed through File>Export>Movie as MPEG-4 just in case it's not clear where that image comes from.)
HTH
Jeff
Hi
. . . . No luck locating the Turn Off option for Calculate Video Effects. I found nothing related to that under System/Program, and there are no switches to turn off in the Export dialog . . . .
The option is in the export dialog as shown below
Is you MEP 2021 patched up to 20.0.1.73?
. . . . I installed the new drivers using Intel's Driver Update app . . . .
Is the driver now at version 27.20.100.9168 ?
. . . . Somewhere there's bad code in the program that needs patching. . . .
As you are one of the very few over the years who has had this issue the probability of it being a bug is low, it has to be reproducible by others to definitely be a bug.
Try exporting again and watch the export dialog Movie time line to see the timeline time it crashes. Examine the timeline at that point to see what is there, make a note if it and post what it is, including the text if it is a title - a zoomed in screenshot would help, so we can try and replicate the issue.
If it is an effect or is 3D title remove it and try exporting again.
John EB
Hi, John, yes, the driver is the version you list. MEP 2021 is patched up to 20.0.1.73. I don't use 3-D anything and there were no effects in the mvp file at the time of the crash. I did find the dialog you offered a screen shot of (it's under File | Export to Device | Settings); the Calculate Video Effects on CPU was not checked, so that suggestion is not pertinent here. Oddly, though, I only had the option to export to MPEG2, whereas in the Export dialog activated by the up arrow in the upper right corner of the screen, I get the option to export to MPEG4. By the way, when I tried importing a saved Take (a Title done in another video), the program crashed--had to use Windows Task Manager to exit.
Usually when an export doesn't complete the file up to that point is written so locate the file in your export folder and see where it stops, then check the timeline as John EB has suggested.
Eliminating the external drive as a possible cause is a good one.
Are you using hardware acceleration during export? If so deselect that in the program settings and advanced encoder settings and try again.
Peter
With all these crashes your MVP file might be corrupt as mentioned in the Magix trouble shooting window. It may be best to select another(New) Movie tab in the same project and copy and paste your edited timeline over to that, then export the Movie .MVD and re import that to a new project.
Peter
Had success exporting to WMV format and now need to attend to other things. But I'll revisit this when time allows. Thanks for the suggestions. (The MPEG2 crash, by the way, happened within 2 minutes of the end of a 38 minute video--very frustrating.)
I have same problem with MX3d_PresentationLayer_x64.ddl . I couldn´t export with this. When I want export to avi, its possible, but to mp4, shows me "MX3d_PresentationLayer_x64.ddl". I dont know how fix this problem, i tried advices from this forum, doesn´t help it.
Please how fix this problem.
Thanks
Checking back in after much water under the bridge, as they say. So, the files that were crashing the software were .MOV files taken with an iPhone. When I converted them with a video conversion utility (Prism) to .mp4, suddenly everything worked. I don't know if this points to the source of the problem, but if so, I would be surprised that a mature program like Movie Edit Pro would choke on an iPhone .mov file. Hope this workaround helps others, and if I encounter the problem with the newest version of the program (recently released), I'll report back.
Checking back in after much water under the bridge, as they say. So, the files that were crashing the software were .MOV files taken with an iPhone. When I converted them with a video conversion utility (Prism) to .mp4, suddenly everything worked. I don't know if this points to the source of the problem, but if so, I would be surprised that a mature program like Movie Edit Pro would choke on an iPhone .mov file. Hope this workaround helps others, and if I encounter the problem with the newest version of the program (recently released), I'll report back.
I agree, I also have a problem with videos from the iphone. I downloaded videos from iphone from icloud - they were in mp4 format, but it was probably not enough. I made an online mp4 converter, and then it worked. Magix should then solve this problem from mov or from the iphone.
Thanks for advice, helped.
Hi.
Any file that is recorded at a variable frame rate will throw most video editing applications out as they are designed to work with constant frame rate content. A lot of the codecs used for variable frame rate files are proprietary to the manufacturer of the device recording the files and not commonly shared to other developers.
Because once such a file is placed into a video editor it has to then convert it a constant frame rate and try to keep the audio in sync, when the file suddenly changes from say 30fps down to 5fps for a short period it literally has no means of doing that and can cause problems such as crashing the program or producing a file that jumps around visually or loses sync with its audio.
This is a known issue and has been around for some time. We should have asked much earlier where the files were sourced from and this problem would have been caught much earlier.
Ray.
Hi
. . . . I would be surprised that a mature program like Movie Edit Pro would choke on an iPhone .mov file. . . . .
IMHO you are looking at this the wrong way round.
Mobile (Smartphone) devices, recording video of comparable resolution to video cameras, are relatively new and by their nature have limited storage space for video, the compromise was to make the frame rate variable to save on storage space.
This is fine for shoot and upload to social media, however for video editing they are a poor substitute for a video camera because they are not truly following the video/audio standards which were set down when the main tools used for recording video were, and still are, video cameras.
John EB