Error during export MP4/HVEC

dirk-saeys wrote on 8/29/2021, 6:09 AM

Export to above formats fails whilst using the GPU. (NVIDIA GeForce GTX 1060 3GB)

Gives the error below (from log file)

2021/08/28 14:29:07 [FATAL]   [MPEGIntel]: DP4::IntelVideoEncoder::Encode: SEH exception 0xC0000005: access violation
2021/08/28 14:29:07 [FATAL]   [MPEGIntel]: EncodeError |DP4 errno=0x8000FFFF: Catastrophic failure

                               |buffer address=0x00000000B3A30FF0, size=40 |where=VideoEncoderBase::Encode called EncodeFrame
2021/08/28 14:29:07 [FATAL]   [MPEGIntel]: MP4Pipeline::EncodeVideo frame 1353: HardwareEncodeError
2021/08/28 14:29:12 [FATAL]   [MPEGIntel]: EncodeError |DP4 errno=0x04100419: Error 1049: error waiting for completion event |buffer address=nullptr, size=0 |where=VideoEncoderBase::Encode called EncodeFrame
2021/08/28 14:29:12 [FATAL]   [Export - Engine]: Bounce: CInfoException: 0x8004002b - export->WriteVideoFrame
 

- when the export option GPU is disabled (Software) .. it seems to be working , but I do want to use the GPU as the export takes hours (big 4K slideshow)

Anybody can help?

Comments

johnebaker wrote on 8/29/2021, 6:59 AM

@dirk-saeys

Hi

Hardware acceleration requires an onboard GPU, ie an Intel processor with integrated GPU - see the Photostory system requirements here - note there is no mention of Nvidia or AMD graphics cards.

If you have an AMD processor or an Intel processor which does not have an integrated GPU or one that that does not support HEVC encoding then the Hardware acceleration options must be turned off.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

dirk-saeys wrote on 8/30/2021, 3:38 AM

Hi, Thx .. I have enabled the multiple IGP in the BIOS . (multiple IGP was disabled in my BIOS) and I now see the Intel HD 630 graphics car. I am able to use this GPU within Photostory. Many thx there!

I have checked the specifications and I must say that there are confusing as they specify 'minimum requirements' and this means for me that there are no limititations in the specs for "external" GPU's. Specially I expect them to be fully supported when these appear in the GPU device list of the magix settings UI.

johnebaker wrote on 8/30/2021, 10:05 AM

@dirk-saeys

Hi

. . . . I have checked the specifications and I must say that there are confusing as they specify 'minimum requirements' and this means for me that there are no limititations in the specs for "external" GPU's. . . . .

The assumption that Nvidia and AMD are supported is a common one, despite them not being mentioned in the specs, this also occurs with other software manufacturers programs that are designed to run on specific hardware or use a feature of a hardware component.

If you look at the specs for Movie Edit Pro and Video Pro X you will see that Nvidia and AMD GPU's are supported and the minimums are quoted.

Pleased to hear you have the Intel GPU available and are now working OK.

John EB

Last changed by johnebaker on 8/30/2021, 10:06 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

savage10 wrote on 9/18/2021, 11:53 AM

Export to above formats fails whilst using the GPU. (NVIDIA GeForce GTX 1060 3GB)

Gives the error below (from log file)

2021/08/28 14:29:07 [FATAL]   [MPEGIntel]: DP4::IntelVideoEncoder::Encode: SEH exception 0xC0000005: access violation
2021/08/28 14:29:07 [FATAL]   [MPEGIntel]: EncodeError |DP4 errno=0x8000FFFF: Catastrophic failure

                               |buffer address=0x00000000B3A30FF0, size=40 |where=VideoEncoderBase::Encode called EncodeFrame
2021/08/28 14:29:07 [FATAL]   [MPEGIntel]: MP4Pipeline::EncodeVideo frame 1353: HardwareEncodeError
2021/08/28 14:29:12 [FATAL]   [MPEGIntel]: EncodeError |DP4 errno=0x04100419: Error 1049: error waiting for completion event |buffer address=nullptr, size=0 |where=VideoEncoderBase::Encode called EncodeFrame
2021/08/28 14:29:12 [FATAL]   [Export - Engine]: Bounce: CInfoException: 0x8004002b - export->WriteVideoFrame
 

- when the export option GPU is disabled (Software) .. it seems to be working , but I do want to use the GPU as the export takes hours (big 4K slideshow)

Anybody can help?

I had to turn on hardware acceleration in windows 10 to get it to work its off by default. I found it in a post and all worked fine after turning it on. I could then use the photostory to turn it on and off. I also have the GTX 1060 3 GB

How to enable or disable Hardware Acceleration in Windows 11/10

https://www.thewindowsclub.com/hardware-acceleration-windows-7