Error Code -57

Dave-Eric wrote on 11/8/2019, 2:57 PM

I keep getting this error code after installation and when attempting to open the program.

"Your installation folder may be damaged Error code: -57

Try re-installing..."

I have gone through a complete uninstall, download, re-install at least 4 times and I get the result same each time.

I down loaded MXInstallHelper.exe - but I don't know what to put in the top empty box for program.

Very frustrated, I bought the program and I can't use it.

System info:

Operating System
   Windows 7 Ultimate 64-bit SP1
CPU
   Intel Core i7 6850K @ 3.60GHz   29 °C
   Broadwell-E/EP 14nm Technology
RAM
   64.0GB Unknown @ 1066MHz (15-15-15-36)
Motherboard
   ASRock X99 Professional Gaming i7 (CPUSocket)   31 °C
Graphics
   DELL U2715H (2560x1440@59Hz)
   4095MB NVIDIA GeForce GTX 1070 (MSI)

Comments

johnebaker wrote on 11/9/2019, 5:29 AM

@Dave-Eric

It may be of value if you use the free Revo Uninstaller to uninstall the program - if that fails to fix the install issue then try the following:

Uninstall the affected Magix program –the program name will be referred to as ‘affected program’ below

Delete any folders / files left behind relating to affected program that you find in the following folders:

c:\Program files\Magix\affected program
c:\Program files (x86)\Magix\affected program
c:\ProgramData\Magix\affected program - this is a hidden file so you may need to set Windows Explorer to show Hidden files

It is important to delete any files left behind in the above folders - if this is not done the re-install will still fail.

HTH

John EB