Error Code

Kerry-Allen wrote on 5/7/2020, 6:40 PM

Every time I open the photo manager, I get an error:

Error code: 80000026

Unhandled on Construction :
Query value MxInstance21 failed! Cannot find DB-Directory!. LastError: 183

Comments

johnebaker wrote on 5/8/2020, 3:03 AM

@Kerry-Allen

Hi and welcome to the forum.

Is this a new install or was the program working and has now displaying the error.

If the program was working, what has changed on the computer eg Windows update, cleaned up the hard drive etc.?

John EB
Forum Moderator

Kerry-Allen wrote on 5/8/2020, 8:39 AM

John my hard drive died and I had to reinstall all the software on the replacement so it was a new install. In desperation, last night I removed the program and will attempt a reinstall tonight. It worked perfectly to import photos before this nightmare began so I can only hope it was a download glitch or due to Windows 10. I will let you know what happens. Thanks for your help.

emmrecs wrote on 5/8/2020, 8:49 AM

@Kerry-Allen

Exactly which version of PM are you trying to reinstall?

Jeff

Kerry-Allen wrote on 5/8/2020, 9:12 AM

Jeff it is Photo Mgr Deluxe 13.1.1.12 I have just reinstalled and so far, so good with no errors but I chose the minimum program install without all of the extras so perhaps that was the issue? Thanks John and Jeff for your quick responses to my problem. I guess the answer is to uninstall and reinstall.

emmrecs wrote on 5/8/2020, 10:24 AM

@Kerry-Allen

Good to hear, thank you.

13.1.1.12 is the latest version, but I confess to not remembering anything about extras. With many other Magix programs there is a core program, sometimes available Free, but choosing to buy a paid-for upgrade variant then allows the user to access, download and install various extras and add-ons. In the case of PhotoManager I'm not sure what they would be?

Or, were these "other programs"?

Jeff