I have 14 seats for Samplitude in a school. We scrapped and wiped the old PCs and set up new ones . Have installed Samplitude I enter serial and email address and then keep getting error code -56 and can go no further.
I have updated the name of the PC in My Magix Account
Any ideas?
Check your firewall settings. No only on the computers but also in the schools network.
Check the date and time on you computer to make sure they are accurate.
The installation may not have been properly done. Uninstall and reinstall the application (antivirus/firewall problem?).
If none of that works, please create a support ticket. https://www.magix.info/us/support/article/how-do-i-contact-technical-support--1513/ or contact customer support at infoservice@magix.net