Error 24 and I want to change my email

konstantinos-pavlopoulos wrote on 11/15/2023, 5:54 AM

Hi there, I bought the Vegas pro 21.0. By mistake I put my student email address which is gonna be deleted this summer, once i finish my studies. When I am changing the email in my account I have problem (error 24) when i render as. When I keep my student address there is no problem but I really need to change the address so I can keep using the software.

Thanks in advance

Comments

SP. wrote on 11/15/2023, 6:15 AM

@konstantinos-pavlopoulos Disable the license in your customer account. Change your e-mail in the customer account. Then start the program again and register it with your serial number and new e-mail address.

It might take a minute or two until the e-mail change is propagated through the license servers. So wait a little bit.

emmrecs wrote on 11/15/2023, 11:29 AM

@konstantinos-pavlopoulos

Please read this pinned post and follow the advice given there.

This thread will be closed.

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