Comments

SP. wrote on 5/31/2021, 2:43 AM

@Liv2025 Can you make a screenshot of the error message?

emmrecs wrote on 5/31/2021, 4:04 AM

@Liv2025

Welcome to the Magix user to user forums.

In addition to what @SP. has written, can you also tell us exactly which version of MM you are attempting to install?  MM 2021 is 64 bit only; is your computer running a 64 bit version of Windows? It is also possible that the fact you are still running the now unsupported Win 7 is a factor in this situation.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Liv2025 wrote on 5/31/2021, 6:10 AM

[[MENTION: 375112]] Можете сделать скриншот сообщение об ошибке?

Unfortunately, the screenshot on the site does not load. I have a free version of MM 2021, I have a 64-bit version, Windows 7 Professional

johnebaker wrote on 5/31/2021, 8:34 AM

@Liv2025

Hi

Are you using Kaspersky as your antivirus?

John EB
Forum Moderator

Last changed by johnebaker on 5/31/2021, 8:35 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

emmrecs wrote on 5/31/2021, 8:42 AM

@Liv2025

The minimum specifications for running Music Maker 2021 are listed on this page. You will see that Windows 8 is the "oldest" operating system for which the software is designed. I suspect the fact you are still running Windows 7 may be a contributory factor to the problem you are seeing.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Liv2025 wrote on 5/31/2021, 12:29 PM

@emmrecs, Got it. On one site I read that it works correctly with windows 7, but it turns out that at least the 8th version is needed. Thank you!