error 0xc0000005

Thorbjrn-Persson wrote on 8/15/2021, 12:53 PM

Since a couple of days Photo Manager Deluxe starts up and crashes without me being able to do anything.

I have used it without major problems for two years

Windows logs show two error messages: (sorry for the Swedish but I expect the hex goes thru anyway?)

First message:

Felet uppstod i programmet med namn: PhotoManager_dlx.exe, version 13.1.1.12, tidsstämpel 0x5b56fb23
, felet uppstod i modulen med namn: PhotoManager_dlx.exe, version 13.1.1.12, tidsstämpel 0x5b56fb23
Undantagskod: 0xc0000005
Felförskjutning: 0x0043faf0
Process-ID: 0x2fb4
Programmets starttid: 0x01d791d475156983
Sökväg till program: C:\Program Files (x86)\MAGIX\Photo Manager Deluxe\17\PhotoManager_dlx.exe
Sökväg till modul: C:\Program Files (x86)\MAGIX\Photo Manager Deluxe\17\PhotoManager_dlx.exe
Rapport-ID: e3449686-d923-4274-837b-3317965dc10a

20 secs later I find:

Felet uppstod i programmet med namn: Photomanager_dlx.exe, version 13.1.1.12, tidsstämpel 0x5b56fb23
, felet uppstod i modulen med namn: Photomanager_dlx.exe, version 13.1.1.12, tidsstämpel 0x5b56fb23
Undantagskod: 0xc000041d
Felförskjutning: 0x004416f6

 

I am running Windows 10 Home version 2004 os-version 19041.1110

On a HP Pavillion Notebook, Intel i7-7700HQ cpu 2,8 Ghz 16 Gb Ram

Photo manager version 12 still installed works fine so I expect database is OK. Tried to reinstall Photo manager deluxe, Installation reported OK but still same problem

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