Comments

johnebaker wrote on 1/6/2020, 3:04 PM

@lisa-phillips

Hi and welcome to the forum.

Before posting please read this topic and include more information about the problem you are having.

In this instance, Error -24 usually means the serial number has already been registered to another email address.

Is this a new purchase?

If so from where did you purchase the software?

John EB

Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

lisa-phillips wrote on 1/6/2020, 3:16 PM

It is not a new program I just lost my old registry email I have serial number and all my licenses paper work on my computer

johnebaker wrote on 1/6/2020, 3:27 PM

@lisa-phillips

Hi

. . . . It is not a new program I just lost my old registry email . . . .

I assume this is a re-installation and mean you cannot remember the old email address you used to register the software, if so then you need to contact sales at Magix - use the Contact us link at the bottom of any forum page.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Bronislaw-Bajorek wrote on 10/23/2022, 3:23 AM

Magix do you manually activate and deactivate licenses?

Why does the ownership transfer process take more than 48 hours?

I bought the Vegas program with a perpetual license, the seller 48 hours ago deactivated the program number on his Magix account, so far I cannot activate the program.

I have the original program and license number at home.

My Magix account has my email and phone number.

It's simple things, we are now in the 21st century

 

SP. wrote on 10/23/2022, 3:31 AM

@Bronislaw-Bajorek

I bought the Vegas program with a perpetual license, the seller 48 hours ago deactivated the program number on his Magix account, so far I cannot activate the program.

That is not enough. The license is still bound to the prevoius owners account. The seller must contact infoservice@magix.net to delete the license from the account. It's also possible that the seller did this and you just need to wait a little bit longer. Magix support doesn't work on Saturday and Sunday.

Bronislaw-Bajorek wrote on 10/23/2022, 3:57 AM

So by hand;) It was Friday. The seller deactivated the program and sent an e-mail. I had other plans for the weekend, now I'm going to the bees :) Thank you for your response