Comments

johnebaker wrote on 1/15/2022, 2:23 PM

@charles-kistler

Hi

. . . . Sound Forge Pro 15 with Steinberg Spectral Layers Elements 8 . . . .

Check which upgrade you purchased - Spectral Layers is included with Sound Forge Pro 15 Suite and Sound Forge Pro Suite 365.

John EB
Forum Moderator

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charles-kistler wrote on 1/15/2022, 2:49 PM

I clicked on this email link

which took me here: https://www.magix.com/index.php?id=27889&L=52&sc_src=email_463309&sc_lid=50974275&sc_uid=aT9oryxMLs&sc_llid=46215&utm_source=newsletter&utm_medium=mail&utm_campaign=2022_02_SFppc_sfacl-sfaus_UPG_6_PID211288&utm_content=IMAGE+HEADER-big-en.png&utm_term=en-US&emac=1&potrk=dfad54fb3e5ff6c368e892b9c02535139b016bfe5412775587924a84b8b0f25b&phash=HkYJ1B70oqnVr7Up&sc_customer=dfad54fb3e5ff6c368e892b9c02535139b016bfe5412775587924a84b8b0f25b

 

SP. wrote on 1/15/2022, 3:12 PM

@charles-kistler If nothing is listed in your order confirmation e-mail it's possible that it can take one or two days before you get the SpectraLayers license with a different e-mail. You can also try and contact shop@magix.net and ask them for help.

charles-kistler wrote on 1/15/2022, 3:54 PM

Thank you. I'll wait.

rraud wrote on 1/15/2022, 5:58 PM

Contact Magix as was stated. FYI, SpectraLayers Elements is a new addition to the SF Pro package and the unpack link apparently has not been added to SFP's download manager yet. SLE can be downloaded directly from Steinberg though.. you will still need a serial to activate it, which will come from Magix

SpectraLayers Pro 8 is included with the Sound Forge Pro Suite version.

JAMES-CRAFT wrote on 1/20/2022, 3:50 PM

I got the same email and made a purchase of SF Pro 15 via that link. I'm waiting on the Steinberg serial also.

charles-kistler wrote on 1/20/2022, 8:14 PM

Sales told me it was a mistake. I asked for a refund. You should do the same. sales@magix.net

JAMES-CRAFT wrote on 1/21/2022, 9:56 PM

Sales told me it was a mistake. I asked for a refund. You should do the same. sales@magix.net

If that's the case I'll stop looking to purchase Samplitude as I planned later this year.

JAMES-CRAFT wrote on 1/21/2022, 10:17 PM

I just forwarded my email to sales@magix.net and asked for a refund, it got kicked back by an autoresponder saying it couldn't be delivered. Looks like it might be time to call my CC company and tell them I've got bogus charges on my card. You might need to do the same!

charles-kistler wrote on 1/22/2022, 9:54 AM

Sorry about that. The email is shop@magix.net