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emmrecs wrote on 3/16/2022, 4:40 PM

@chizoba-a

Have you tried infoservice@magix.net to contact customer service?

Jeff

Forum Moderator

Last changed by emmrecs on 3/16/2022, 4:40 PM, changed a total of 1 times.

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adamo.verissimo wrote on 3/17/2022, 8:29 PM

My email account is not receiving emails. I've sent "help" emails to Support@Magix.net and to Sales@Magix.net, but receive undelivered receipts from both emails.

Is there a general problem with the Magix server today?

Pls help!

 

 

Same here.

I sent a email to infoservice with urgent note but only received automatic returns.

My busiest accounts are not receiving mails after a message sent by Magix saying that the mailbox was "almost" full, I cleaned old emails but it still doesn't work.

I guess they must refresh their servers or something like that.

Truth is that I use magix mail for my business and today was a nightmare.

I hope they fix this Soon ...

richardspencer007 wrote on 3/19/2022, 1:46 PM

I have the same problem is there an emergency helpline - I am not sending or receiving

emmrecs wrote on 3/19/2022, 2:42 PM

@richardspencer007

is there an emergency helpline

Sorry, no. ALL support is via a ticket system, created online.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

richardspencer007 wrote on 3/20/2022, 6:08 AM

OK Jeff how can I do that please. It is not made very easy to follow

browj2 wrote on 3/20/2022, 8:45 AM

@richardspencer007

Hi,

Click on Support at the top of this forum and follow it through, always clicking on Ask Support. When asked to put in a search term, do so, as that will be the subject of your ticket. Follow the instruction on the screen. Do not deviate.

John CB

John C.B.

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