Hi John, thanks for commenting. This I know is an odd situation. When I burn the dvd disk using Magix, it seems to complete the burning cycle completely and opens the project to play using the DVD player on my computer. There is no message at all. But when I try to load the disk into my DVD player it says it can not read the disk. But it can read it on another computer. In addition I am using DVD-R disks since they do seem to work better until recently.

I don't have any rewritable disks right now, but I am going to get some again for this type of situation. Thanks for the idea.

I also think I'm going to unload Magix and reinstall. Maybe there has been some little bug that crept in that keeps it from making the disk readable on a DVD player. It might even be trying to write in a PAL format although I have chosen the NTSC format.

So thanks again for the comments.

@johnmbarry

Hi

Before re-installing, check the following:

Open the videodeluxe.log file located in

C:\Users\username\AppData\Roaming\MAGIX\Videodeluxexx_aaaaaa where xx = a 2 digit number and aaaaaa is the version or not present

with Notepad and you should find the Burn log sections as shown below, the latest will be towards the bottom of the file - the example below is using the Image recorder, to disc will be similar and may contain more steps depending on the length of the movie

If the write is successful ie the last 4 lines in the image above and when you explore the disc with Windows file explorer, the root folder is VIDEO_TS and contains the files shown below - there may be multiple VTS_ files depending on the length of the movie, the image shows the minimum possible when a DVD menu is included

then the issue is with the discs, the DVD player not recognising the disc - this a common occurrence with 'economy' and non branded discs, they tend to have a lighter purple colour and can be on the edge of readability by the player when it does not recognise the data that is embedded on the disc by the manufacturer and defaults to a default laser power setting.for reading which may be too high.

John EB

John, unfortunately I had already reinstalled the program. I tried it again, and as expected, the same problem occurred. After looking at the files on the disc, there are the usual number of BUP, IFO and VOB files. And again, the disc works on a computer. I went over to my neighbor and tried the disc on his DVD player... same problem... could not read the disc. The frustrating part of the story is that I successfully printed several files to DVD on a prior project after several failures. I am using Movie Edit Pro Plus which before now has always worked wonderfully with the same Verbatim discs. And fyi, here is an upload file of the project/movie settings that I am trying to get to work. Do you see anything strange that I am missing?

By the way, the DVD player says that the disc had an "unsupported color system" and as a result, can not read the disc. As I said before, I have the settings as 'SD PAL/NTSC, 29.97 fps and NTSC 480i (720x480) 16:9'. As far as I can remember, these are the settings I've always used for NTSC discs.

@johnmbarry

Hi

What is the TV standard in your location and the DVD player PAL or NTSC.?.

. . . DVD player says that the disc had an "unsupported color system . . . .

Check the TV standard setting in MEP 2022 program settings, Video Audio tab is set to the appropriate TV standard.

HTH

John EB.

It is NTSC. The DVD has no problems playing regular DVDs and has no problems playing other DVDs that I have burned with Magix. I have again tried using the internal burner as well as the external burner with a completely new project... same problem. I have also checked these discs on my neighbor's player and they will not work on that one as well, but others that I have made work just fine. There's got to be a problem somewhere between the Magix software and my computer. So how do I work this out. I'm running out of discs as well as patience. I'm going to try installing the software on my wife's computer and see if that has any effect.

@johnmbarry

Hi

This is really odd and I am as puzzled as you are as to why they are not working - however a few more questions -

Which software are you using on the computer to play the discs

Can you post a screenshot of the VIDEO_TS folder contents.

. . . . but others that I have made work just fine . . . .

Were these made on the same computer and MEP 2022 or an earlier version?

Thanks

John EB

John, I think I've got a clue. I installed an earlier edition of Magix on my wife's computer and it worked just fine. So now I'm going to install the 2021 version on her computer as soon as I get the backup finished (after uninstalling the 2014 version). I'm going to test it out and if it works properly, I'm going to uninstall the Magix 2021 on my computer as well as all of the older installations, then get rid of all of the fragments left over, back the whole thing up and then start over. It'll be a long process, but I have a feeling that it'll work OK after all of that. I probably should have been doing this anyway. I'll let you know what happens.

@johnmbarry

Hi

Looks like this could be the breakthrough, in order to speed up the install and get a 'clean' machine it is recommended to use Revo Uninstaller free - as this will remove all remnants left over including folders and registry fragments - it does not touch the folders or files in your Documents folder..

I have the Pro version and use it for all my installs/uninstalls - it logs them for a quick uninstall.

HTH

John EB

Well, the good news is that's it is working properly now. The bad news is that it took several days of fooling around. But should anyone else read this, I'll go through what happened.

First of all, the discs that I burned would not play on a BluRay player, but previous discs had no problems whatsoever. 1. I reviewed all of the settings that I could find, but none of them seemed to have an different result. 2. I unloaded MAGIX and went through all of the necessary cleanup activities, then rebooted and reinstalled MAGIX. No chnges, frustration level increasing. 3. I unloaded every piece of software that could have at least the smallest possible effect. No positive changes. 4. I installed MAGIX on my wife's computer and it worked perfectly, frustration up another level. 5. I spent several hours searching every switch that I could find in MAGIX and happened to come across one which I had never noticed. I reset the switch and shazam, it worked perfectly. Under the popup screen for MPEG encorder settings, the Preset setting had somehow gotten changed from 'Standard DVD NTSC' to the default which was 'User defined:' Once that was properly set the disc burned properly for the BD set for the United States. I haven't the slightest idea why that happened, because previous discs played as normal, but I'll be sure to check it from now on when burning a disc... oh well...

@johnmbarry

Hi

. . . . the Preset setting had somehow gotten changed from 'Standard DVD NTSC' to the default which was 'User defined:'  . . .

The setting goes to 'undefined' when a change has been made to one of the parameters, or a control has been clicked, either in the main Encoder settings dialog eg changing the Bitrate or Quality setting and/or the Encoder Advanced settings.

Note:

• clicking on these without making a change will also make 'Undefined' appear.
• The preset settings are already optimized for the DVD and should not be changed.

HTH

John EB

Thank you. That was helpful.

I'm having similar issues;

When I burn a DVD using Magix Movie Edit Pro Premium 2021, I cannot get it to play on a normal DVD player.

I've tried several times and keep burning through DVDs, using Verbatim DVD-R discs.

What could be the reason for this?

@Alan-Smith8772

Welcome to the Magix user to user forums.

You have posted to the thread created by a user experiencing a similar problem to you but you are using a different version of the software. Please do not hijack another user's post in this way but rather, as a general principle, please in the future start a new thread with full details of your computer hardware and software.

In the meantime, have you read the suggestions made earlier in this thread to help the OP resolve the problem? Have you tried the suggested possible remedies? With what results?

Jeff
Forum Moderator

@Alan-Smith8772

Hi

Assuming you are burning a DVD from within MEP 2021 - can you play the disc on the computer using VLC - this will open the menu as well, which a lot of players on a computer cannot do.

What error message does the DVD player give ?

Also see this comment for an alternative workflow and testing.

John EB
Forum Moderator

As per Jeffs post, may I continue on this thread, or should I start a new thread?

In the meantime we use PAL format here in South Africa. The DVD does play on the laptop using VLC. Get the following error message on the TV from the DVD Player "This disc cannot be played. Please check the disc"

@Alan-Smith8772

Please continue in this thread!

Unfortunately, that error message is singularly unhelpful but what about the advice offered earlier in this thread? Have you tried any of the suggestions, with what result?

Do you have another DVD player you could test the disc on? It is not unknown for players to reject recordable DVDs, hence my question about testing it with a different player. You say you are using Verbatim DVD-R discs; these are usually reliable but have you previously used this exact type successfully?

Jeff